Client & Sales Engagement Team Lead

MFS International Australia Pty Ltd; Boston (MA); Hybrid; USD 88,000 - 126,000; Full time

Benefits offered by this job

Retirement match (15% of base)

Education assistance: loan repayment

Tuition reimbursement

Parental and caregiver leaves

Wellness programs

Job summary

MFS is seeking a Team Lead to oversee day-to-day activities of the Client Service team, coordinating logistics for client and sales activities, and ensuring materials comply with regulatory and branding standards. You will coach staff, manage projects, and develop relationships across sales and relationship management.

The role requires 5–6+ years of leadership experience, Bachelor’s degree, and a strong ability to manage multiple projects with attention to detail.

Qualifications

• Bachelor’s degree or equivalent education or experience.
• 5–6+ years related experience preferred.
• Strong leadership skills, with an ability to train, develop and motivate staff.
• Proven ability to organize and coordinate multiple projects with great attention to detail.
• Strong written and verbal communication skills at all levels.
• Previous line management experience preferred.

Responsibilities

• Provide guidance to team members based on established practices and data.
• Coach and contribute hands-on to drive team success.
• Build and maintain relationships with sales and relationship managers.
• Coordinate details, logistics and materials for clients, prospects and meetings.
• Produce content through project management across partner teams, ensuring deadlines and compliance.
• Generate regular reports to monitor workflow and redistribute work as needed.
• Support managers in broader project work and resource planning.
• Maintain client reporting deliverables and respond to client inquiries.
• Assist with new deliverables and stakeholder involvement.
• Attend meetings or events as needed and coordinate with internal teams.

Skills

Leadership

Team development

Project coordination

Communication

Mentorship

Stakeholder management

Education

Bachelor’s degree or equivalent

Tools

CRM database

Job description

At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters – to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.

THE ROLE

Using discretion and judgement, works under the direction of the Manager, the Client & Sales Engagement Team Lead will be responsible for overseeing day to day activities of the team driving performance, fostering collaboration and ensuring the achievement of team goals. The Team Lead is responsible for coordinating logistics related to client and sales related activities, including the production of appropriate and accurate marketing materials across business streams and territories. This involves factoring applicable contractual information, regulatory environment, compliance and business rules. With the Manager the Team Lead will oversee routine Human Resource touch points in the employment life cycle, including the processes of hiring, career development/training and escalating any staffing issues. The Team Lead will take part in department projects, recommend actions and suggest decisions. The Team Lead works alongside colleagues across key stakeholders to ensure all activities and materials are appropriately prioritized, resourced and compliant. Over time, the Team Lead will also need to develop an understanding of the products and vehicles at MFS to effectively support relationship management and sales efforts.

WHAT YOU WILL DO

Provides guidance to team members and peers based on established practices and the analysis of information to address issues and recommend enhancements to procedures. Serves both as a coach and a hands‑on contributor, providing guidance while actively participating in day‑to‑day tasks to drive team success. Builds and maintains strong relationships with sales and relationship managers to gather valuable feedback and identify opportunities for team improvement and growth. Acts as a contact for sales and relationship management personnel within assigned territory, which may include coverage for both local and satellite offices. Co‑ordinate and follow through all details, logistics, and materials for assigned clients, prospect and due diligence meetings. Responsibilities will include content creation process via project management of partner teams, ensuring that relevant production specialists are working to correct deadlines, following compliance and brand parameters, and covering the full spectrum of MFS products. Determining the urgency of the request, advising on appropriate material types based on availability and production timelines and, ultimately, ensuring a high level of service is provided to both internal and external clients. Utilizes CRM database as central resource to maintain and proactively track all appropriate contacts and activities within assigned territory. Generate regular and custom reports as necessary to assist in the monitoring of workflow and initiate the redistribution and delegation of work across the Client Service Specialists and Associates as required. Will assist the Manager with the tracking of broader project work to ensure day‑to‑day operational requirements and longer‑term strategic activities are resourced appropriately and service standards are maintained. Works alongside internal stakeholders to establish and maintain client reporting deliverables via reporting systems and support client enquiries. Initiates client reporting requests in customized formats. Research data discrepancies and assists with problem resolution with various internal departments to ensure satisfaction and accuracy of deliverables, escalating as appropriate. Provides support to the team in the case of creating new deliverables and ensure the requests are appropriately assessed and that all the main stakeholders are involved. This role may require attendance at meetings or events at MFS offices or external locations as appropriate. Dependent upon business stream, partners with members of Global Marketing, Event Planning and broader Distribution teams. Provides support to the planning and execution of industry events and roadshows remain within budget. May be required to provide updates to Distribution Managers with estimated and actual spend and liaise with Finance regarding accruals and reclassifications as necessary. Provides support to both internal and external contacts at all levels, including the investment teams in order to fulfill job requirements. Works in close coordination with the Manager to provide guidance to colleagues regarding the production and usage of marketing materials. Develop professional working relationships, collaborate effectively and become a trusted partner across those teams involved in material production, meeting and event hosting and client & prospect support. Under the direction of the Manager regularly reviews and make recommendations to the development of departmental processes and procedures relative to support of Sales and Relationship Management functions. Communicates issues or trends relative to workflow, operational, or compliance issues that arise in course of job responsibilities and works to provide resolution. Assists with enquiries from the Sales and Relationship Management teams, properly assessing their needs and directing them to a solution or elevate to the Manager when required. Determines the urgency of requests and directs on the appropriate information to send to the sales prospect or client, ensure satisfaction with service level received. Assists the Manager with coaching and development of the team to achieve department quality and productivity standards including writing and conducting performance appraisals. Ensures timely communication of pertinent information by conducting regular team meetings. Assumes additional responsibilities as required.

WHAT WE ARE LOOKING FOR

Bachelor’s degree or equivalent education or experience. 5-6+ years related experience preferred. Strong leadership skills, with an ability to train, develop and motivate staff. Proven ability to organize and coordinate multiple projects simultaneously with great attention to detail. Ability to work effectively in a team‑oriented environment. Ability to work independently and meet deadlines. Strong written and verbal communication skills with the ability to interact with individuals at all levels. Previous line management experience preferred.

Base Salary Range

#LI-HD1 Base Salary Range: $88,000.00 - $126,000.00 This position is eligible for competitive incentive bonus. At MFS, we believe in fair and transparent compensation. For that reason, we’re including the salary range for this position. This range reflects our good‑faith expectation for what we’ll pay depending on the candidate’s experience, training and education. In addition to the salary, we also offer significant and competitive incentive compensation based on both individual and company performance.

Other components of our Total Rewards Package include:

• MFS contributes an amount equal to 15% of your base salary to your retirement account that is separate from the company -sponsored 401(k)
• Education Assistance: MFS contributes $100 monthly up to $10,000 lifetime maximum directly to loan provider
• Education Assistance: Tuition reimbursement up to $8,000 annually
• Education Assistance: Access to discounted tutors and college coaches
• Generous time off and fully paid leaves including 20-weeks for maternity, 12-weeks for parental and caregiver leaves
• Choice of medical and dental plans and an and an employer contribution into the Health Savings Account Tax deferred commuter benefits & flexible spending accounts (medical & dependent care)
• Wellness Programs: Robust wellness webinars, employee assistance program with a focus on mental health, subsidized fitness benefit via Wellhub (formerly Gympass), where you can workout at gyms, studios and boutique fitness locations near you, join virtual personal training sessions and access a wide variety of well‑being apps

Hybrid Work Environment

MFS is a hybrid work environment (remote/onsite) unless otherwise stated in the job posting.

Accessibility Statement

If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at 617‑954‑5000 or email [e-mail] for assistance.

Equal Opportunity Employer

MFS is an Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Please see the Know Your Rights: Workplace Discrimination is Illegal document, linked for your reference.

Company Overview

For almost a century, investors around the world have trusted MFS to achieve their investment goals. Since 1924, when our founders invented the mutual fund, collaboration, a long‑term focus and skilled active research have fueled our success. As a leading global investment manager, we hire employees who share our values, align with investors who share our long‑term philosophy, and always act in the best interest of our clients.