Client Safety Navigator - Pomona Housing

HealthRIGHT 360; Pomona, Northern (CA, KY); On-site; USD 25,000 - 33,000; Full time

Job summary

HealthRIGHT 360 seeks an Overnight Safety Navigator to maintain a safe, respectful environment for clients and staff, coordinating with local law enforcement and program leadership as needed. The role emphasizes crisis de-escalation, Narcan administration when necessary, and stringent adherence to HIPAA and funding requirements.

The program operates within HealthRIGHT 360’s housing and clinical services network, supporting vulnerable populations and ensuring secure, supportive nighttime

Qualifications

• High school diploma or equivalent required.
• Associate’s degree or higher preferred.
• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.
• Two years of job-related experience with criminal justice population or community behavioral health preferred.

Responsibilities

• Ensure safety and a secure environment for clients, staff, and visitors.
• Monitor security, attend meetings, and coordinate with law enforcement as needed.
• Handle client and visitor logs, sign-in, and escort to supervisors.
• Respond to emergencies and crisis situations, including overdose scenarios, using Narcan when indicated.
• Complete HIPAA and funding-compliance documentation and participate in trainings.

Education

High school diploma or equivalent

Associate's degree or higher preferred

Job description

JOB SUMMARY

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

Building on this mission, the Prototypes Housing, a program of HealthRIGHT 360, provides housing and case management services for women and women with children across Los Angeles County through three core programs that support clients along the housing continuum. Recovery Bridge Housing (RBH) offers short-term, recovery-focused interim housing for unhoused adults and perinatal women engaged in outpatient substance use treatment, emphasizing life skills development within a 90-day period to promote long-term stability. The Bridge Housing program serves individuals with behavioral health needs who are experiencing homelessness by providing interim housing and supportive services until they secure permanent placement. The Continuum of Care (COC), funded through LAHSA, delivers permanent housing solutions focused on sustained stability for individuals and families experiencing homelessness. Across all programs, Prototypes provides comprehensive case management, including assessments, individualized service planning, resource linkage, and ongoing support to help clients achieve lasting recovery and housing stability.

The Overnight Client Safety Navigator (CSN) fosters a safe, respectful, and welcoming environment. CSN works with program leadership, Sherriff’s or local law enforcement, and other teams to respond to emergency and crisis situations, including client drug use, overdose, programmatic interruptions, and other situations.

KEY RESPONSIBILITIES

Safety and Security

• Ensure and maintain a safe and orderly environment for clients, staff, and visitors in compliance with agency and industry standards.
• Monitor security cameras, attend building security meetings, and work collaboratively with service providers and administrative staff.
• Clear areas of crowds, debris, and out-of-place items to maintain safety.
• Direct and deflect traffic, de‑escalate tense situations, and maintain a positive, respectful demeanor even during high-pressure situations.
• Work collaboratively with other service providers and administrative staff to maintain an orderly environment.
• Maintain appropriate boundaries and adhere to the organization’s code of conduct.
• Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeters.
• Work with local law enforcement and file incident reports as needed.
• Remain alert and stay awake during the entire overnight shift.

Client and Visitor Management

• Maintain client and visitor logs.
• Welcome and assist clients returning from appointments, ensure sign-in, and check belongings for contraband.
• Welcome visitors, check credentials, ensure sign-in, and escort them to the supervisor on duty.
• Answer and direct calls or messages.
• Provide resources and information to clients and guests as needed.

Crisis Intervention and Medical Assistance

• Carry Narcan, recognize signs of overdose, and administer Narcan as necessary to reverse drug overdose.
• De‑escalate emotionally charged situations and maintain non‑confrontational behavior during observation and intervention.

Administration and Other Duties

• Complete all necessary documentation in accordance with HIPAA, 42 CFR Part 2, and other funding requirements to satisfy internal and external evaluating requirements.

• Attend and participate in meetings.
• Participate in and complete all assigned training in a timely manner.
• Read and respond to messages and emails when appropriate.

And perform other duties as assigned.

QUALIFICATIONS

Education, Certification, or Licensure

• High school diploma or equivalent required. Associate’s degree or higher preferred.
• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.

Experience

• Two years of job‑related experience working with the criminal justice population or with the community behavioral health system preferred.

PHYSICAL REQUIREMENTS

In an 8-hr workday, employee is required to perform work:

• Sitting: 3 Hrs
• Standing: 2 Hrs
• Walking: 3 Hrs
• Driving: Never

In an average month, employee must travel out of town:

Often (>2x); Sometimes (<2x); Never

In an 8-hr workday, employee must:

• Bend/stoop – Frequently (2½-5½ hrs.)
• Climb – Not at all
• Reach above shoulder level – Occasionally (1/4-2½ hrs.)
• Kneel – Occasionally (1/4-2½ hrs.)
• Balance – Not at all
• Push/pull – Occasionally (1/4-2½ hrs.)
• Squat – Occasionally (1/4-2½ hrs.)
• Crawl – Occasionally (1/4-2½ hrs.)
• Crouch – Occasionally (1/4-2½ hrs.)
• Lift* – Occasionally (1/4-2½ hrs.)
• Carry** – Occasionally (1/4-2½ hrs.)

* Usual number
Maximum number
5
20
lbs
lbs

* Usual number
Maximum number
5
20
lbs
lbs

Job requires:

• Working at heights: No
• Operating heavy machinery: No
• Operating desk machines: Yes (Computer, fax, printer, phone)
• Precise manual dexterity: Yes (Documentation, data entry)
• Exposure to extreme heat, cold, humidity: No
• Exposure to dust, fumes, gases, chemicals: Yes (Cleaning supplies)