Client Revenue Specialist

ARAG Legal Insurance; Des Moines (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

ARAG Legal Insurance in Des Moines, IA is seeking a Client Revenue Specialist to coordinate billing, receivables, and premium administration for a designated book of business. You will collaborate with Client Managers to ensure financial accuracy and high client satisfaction.

Ideal candidates have 2+ years in finance or accounting, an Associate’s degree in accounting, and strong Excel skills including pivot tables and VLOOKUPs.

Qualifications

• Associate’s Degree in Accounting or equivalent experience required; insurance experience a plus.
• 2+ years’ experience in finance or accounting, required. Direct customer contact or customer service, preferred.

Responsibilities

• Manages an assigned portfolio of client accounts as the subject matter expert on billing, premium administration, receivables, account setup, and client inquiries.
• Partners with designated Client Managers to support client retention, financial accuracy, implementation activities, and overall client satisfaction.
• Owns financial administration of an assigned client portfolio, monitoring account health, receivables, premium activity, and issues.
• Maintains ownership of premium posting for assigned client accounts, ensuring timely and accurate application of premium remittances and resolution of posting discrepancies.
• Resolves premium application variances, payment discrepancies, unapplied cash, and remittance exceptions to maintain accurate client balances.
• Prepares and analyzes audits of client accounts as needed to review proper premium application and client setup.
• Reconciles remittance details to membership records; works with client/broker/TPA for resolution.
• Contacts clients to resolve over/under payments and obtain past due premiums while safeguarding profitability and satisfaction.
• Interacts with clients to obtain supporting documentation and remittance files to properly apply premium payments.
• Develops relationships with Finance, Client Management, Client Support Services and EDI Analyst teams to ensure a positive customer experience for internal stakeholders.
• Responsible for managing the accounts receivable aging process.

Skills

Customer orientation

Communication

Organized

Analytical

Interpersonal skills

Multi-tasking

Negotiation

Education

Associate’s Degree in Accounting

Tools

Excel

pivot tables

VLOOKUPs

Job description

Are you a problem solver? Do you enjoy looking for discrepancies and noticing patterns to resolve issues? Do you enjoy working as a team and managing multiple priorities?

ARAG is hiring a Client Revenue Specialist! This person will coordinate all aspects of revenue for a designated book of business. A high level of collaboration and professional communication with clients is necessary.

Essential Duties And Responsibilities

• Manages an assigned portfolio of client accounts as the subject matter expert on billing, premium administration, receivables, account setup, and client inquiries.
• Partners closely with designated Client Managers to support client retention, financial accuracy, implementation activities, and overall client satisfaction.
• Owns the financial administration of an assigned client portfolio, proactively monitoring account health, receivables, premium activity, and unresolved issues.
• Maintains ownership of premium posting for assigned client accounts, ensuring timely and accurate application of premium remittances and resolution of posting discrepancies.
• Researches and resolves premium application variances, payment discrepancies, unapplied cash, and remittance exceptions to maintain accurate client account balances.
• Prepares and analyzes audits of client accounts as needed to review proper premium application and client set up.
• Reconciles remittance details to membership records, as necessary, to understand payment discrepancies; works directly with client/broker/TPA for resolution.
• Contacts clients to resolve over/under payments as well as to obtain past due premiums in a manner which safeguards company profitability while maintaining client satisfaction.
• Interacts frequently with clients to obtain necessary supporting documentation and remittance files to properly apply premium payments.
• Develops a strong working relationship and partners closely with Finance, Client Management, Client Support Services and EDI Analyst teams to ensure a positive customer experience for our internal stakeholders, clients, and plan members.
• Responsible for managing the accounts receivable aging process/timeline.
• Represents the Finance team on implementation calls with new clients to ensure proper set up and answers client questions regarding premium remittance.
• Tracks status and timeline of new client implementation and manages requests (payroll calendar set-up, client requests for W-9, and other client-specific forms/documentation).
• Analyzes premium and receivable trends within assigned accounts and recommends actions to improve collection performance, client experience, and operational efficiency.
• Assists with monthly, quarterly and year end accounts receivable processes including 5500 preparation.
• Prepares monthly manual invoices for clients when necessary.
• Performs analysis of the Company’s monthly premiums.
• Assist in preparation for external audits of the Company as assigned.
• Compiles and analyzes financial information to prepare journal entries.
• Serve as a positive role model by representing ARAG at Its Best.
• Other duties as requested.

Knowledge

• Knowledgeable of company products and services.
• General knowledge of accounting and accounts receivable/billing.
• Understanding of general ledger accounts and how they relate to accounts receivable.
• Strong computer skills with proficiency in Excel, basic knowledge of pivot tables and vlookups.

Skills

• Strong customer orientation including ability to listen to customer needs and recommend solutions.
• Strong verbal and written communication skills. Excellent grammar and spelling skills.
• Highly organized and detail oriented.
• Demonstrated analytical skills, ability to identify trends and gaps and proactively solve problems.
• Strong interpersonal skills and the ability to interact effectively with different personalities across all levels of the organization and external clients.
• Ability to multi-task and prioritize with interruptions.
• Ability to negotiate difficult conversations in a professional manner.

Education

Associate’s Degree in Accounting or equivalent experience required; insurance experience a plus.

Experience

2+ years’ experience in finance or accounting, required. Direct customer contact or customer service, preferred.

Certifications, Licenses, Associations, etc.

None required.

Physical

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.