Client Retention Manager

LexisNexis; Dayton (OH); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Disability insurance

Dependent care and commuter spending accounts

Life and accident insurance

Retirement benefits

Modern family benefits

Job summary

A leading data and analytics company in Dayton is seeking a Telephonic Client Manager to manage and grow revenue by selling products and services. The ideal candidate will have telesales experience, a proven track record in sales, and the ability to adapt communication for diverse audiences. This full-time position promotes a healthy work/life balance with various remote working options.

Qualifications

• Proven track record in achieving sales quotas.
• Ability to adapt information and style to the audience.
• General knowledge of products and solutions.

Responsibilities

• Initiate and answer inbound/outbound sales contacts.
• Achieve monthly sales and KPI targets.
• Maintain customer records on CRM.

Skills

Sales methodology understanding

Telesales experience

Customer relationship management

Education

Bachelor’s degree or equivalent experience

Job description

Talent Acquisition Partner with LexisNexis

Job Description

Telephonic Client Manager

Do you enjoy building solid customer relationships resulting in growth?

Do you enjoy collaborating cross-functionally to deliver on common goals?

About the Role

As a Telephonic Client Manager you will manage, protect, and grow revenue through the sale of LexisNexis products, services, and content. You will initiate contact with and sell to both prospects and existing customers. You will be responsible for assessing their needs and creating a pipeline of new business opportunities and retention.

Responsibilities

• Initiating and answering inbound and outbound sales contact directly with prospective/existing customers
• Achieving and exceeding where possible your monthly sales and KPI target
• Accepting orders, closing sales, and maintaining customer records on CRM
• Recording sales prospecting activity in computer-based tracking systems
• Working with moderately complex territory assigned accounts, products, services, sales or account management processes
• Contacting clients with moderate authority and opportunity to set and negotiate service terms
• Continuing to build knowledge of business and the market or account needs

Requirements

• Be able to adapt information and style to the audience
• Be able to develop competence by performing structured work assignments
• Have general understanding of sales methodology and a proven track record in achieving sales quotas
• Have a Bachelor’s or equivalent experience
• Be able to apply broad knowledge of products and solutions.
• Display excellent experience in telesales and selling subscription product

Work in a way that works for you

We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees

Working with Us

LexisNexis Legal & Professional is proud to be an equal-opportunity employer. We are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Together, we are building a diverse and inclusive workplace.

Working for you

We believe in a healthy work/life balance. We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Disability insurance
• Dependent care and commuter spending accounts
• Life and accident insurance
• Retirement benefits (salary investment plan/employer stock purchase plan)
• Modern family benefits, including adoption and surrogacy

About our Team

LexisNexis is a data and analytics company with 10,500 colleagues serving customers in more than 150 countries. We’re one of the largest information and analytics companies on the planet. We design solutions that help our customers increase productivity, improve decision-making and outcomes, and be more successful.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Legal Services