Client Resource Specialist

ADP, Inc.; Shoreline (WA); On-site; USD 28,000 - 39,000; Part time

Benefits offered by this job

401k with Employer Match

Wellness Program

Employee Resource Groups

Employee Discount Opportunities

Training Classes

Job summary

Hopelink in Shoreline, WA is seeking a part-time Client Resource Specialist to greet visitors and deliver friendly, responsive front desk service. You will screen clients, schedule appointments, and coordinate referrals for social services.

The role requires two years of office experience, strong Microsoft Office skills, and the ability to work with diverse populations in a fast-paced environment. Bilingual applicants are encouraged.

Qualifications

• Two years of office experience, preferably in a social service setting.
• Proficiency with Microsoft Office (Word, Excel, Outlook, OneNote) and Office 365.
• Ability to work with diverse populations and provide excellent front desk service.

Responsibilities

• Greet and assist visitors at the front desk in a courteous manner.
• Screen clients for services and schedule appointments.
• Refer clients internally and externally to appropriate services.

Skills

Office experience

Customer service

Diversity awareness

Trauma-informed approach

Tools

Word

Excel

OneNote

Outlook

Office 365

Teams

Zoom

SharePoint

Databases

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Resource Specialist

Regular Part-Time Shoreline, WA, US

Salary Range: $24.40 To $24.40 Hourly

Title : Client Resource Specialist – Part Time

Location: Shoreline , WA

Work Schedule: 4-day work week, Part Time 20 hours per week for coverage needs, hours schedule within timeframe Monday - Thursday 10am-4pm, daytime hours, Friday off.

Who we are : Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities. We are the largest nonprofit in North and East King County.

Make an impact on your community! Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all.

Hopelink programs work in tandem to fill gaps, supporting each family or individual’s unique needs. These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation, Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities.

The career opportunity : The Client Resource Specialist is one of the first points of contact at the Service Center’s Front Desk and is responsible for warmly greeting and welcoming all visitors. They provide excellent customer service to clients, donors, visitors, and staff, and are critical to ensure smooth operation of the center. The environment can sometimes be fast paced and busy and at other times it can be slower. This position requires the ability to multi-task, solve concerns, be flexible, stay calm under pressure and discern issues when necessary. Must be comfortable working with individuals who demonstrate extreme or unpredictable behavior related to various kinds of crises or trauma including substance abuse, mental health disorders, and/or homelessness.

Part Time Shift hours:

• Monday: 11am–4pm
• Tuesday: 10am–3pm
• Thursday: 11am–4pm

What qualities we are looking for:

• Community engagement and responsible for warmly greeting all visitors at the front desk.
• Two years’ office experience with a busy, multi-line phone; preferably in a social service setting.
• Ability to work effectively with and provide services to a diverse population.
• Experience and/or desire to work with low-income families.
• Knowledge of social service programs and customer service.
• Computer skills required (Word, Excel, One Note, Outlook). Office 365 and Teams, zoom, SharePoint, databases.
• Bi-lingual candidates are encouraged to apply

Examples of what you will be doing:

• Information data tracking with excel and receives and receipts cash, checks and other donations.
• Screens clients for services by asking questions to determine eligibility; If client appears to be eligible, schedules appointments.
• Working knowledge of Microsoft Office 365, specifically Outlook, Teams, SharePoint, Word, Excel, and OneNote are used frequently.
• Has an ability to listen for understanding and de-escalate challenging or difficult situations as they arise.
• Answers regarding services offered at the center and make internal and external referrals for services within the community.
• Coordinate clients into the food market and schedule shopping appointments; assist with Summertime Food Renewals as needed.
• Regular work tasks involve moving items, occasionally lifting 10 pounds.
• This job operates in a professional office environment. Work tasks involve routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; accessing office machinery, mail room, or filing cabinets, etc. may involve physical movement within the office space.
• Develop skills utilizing a client-focused, trauma informed approach, with the goal of supporting our clients in achieving stability.

How you will be compensated

• Compensation: $24.40 hr.
• Vacation, holiday, float, and sick leave pro-rated.
• Not Medical, Dental, and Vision benefit eligible.
• 401k with Employer Match
• Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
• Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
• Annual Performance Reviews with Merit Increase Opportunities

Growth & Human Potential

Relationships Built in Trust

Culture of Belonging

Quality of Our Work

Community-Centered

Fiscal & Data Stewardship

Hopelink is a Fair-Chance Employer. We conduct post-offer, role-related screening for all positions in compliance with applicable law. Prior involvement with the justice system does not automatically disqualify an individual from employment.

We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.