Client Resource Coordinator

Johnson Controls; Omaha (NE); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Benefits package including 401K

Collaborative team environment

Job summary

Johnson Controls in Omaha, NE is seeking a Service Scheduling Coordinator to receive customer requests, coordinate labor with technicians, and communicate the plan and services to customers, ensuring timelines meet expectations.

You'll maintain accurate customer account information in NxGen, prioritize work by financial impact, and collaborate with internal teams to resolve issues, while contributing to a safe, collaborative work environment.

Qualifications

• High school diploma or equivalent required.
• Ability to work independently with strong organizational and detail orientation.
• Strong interpersonal communication with internal and external clients.
• Ability to prioritize many projects based on financial impact.
• Ability to influence diverse teams to accomplish tasks.

Responsibilities

• Receives customer requests for unscheduled or scheduled service.
• Coordinates labor scheduling to align technicians to customer and service needs.
• Communicates the action plan and services to be provided directly to the customer.
• Ensures work meets customer expectations and follows up as needed.
• Answers customer inquiries and resolves or escalates issues as appropriate.
• Debriefs activities daily and maintains schedules for technicians.
• Maintains up-to-date customer account information in NxGen.
• Assists with time and expense reporting and timesheet accuracy.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Communication

Time management

Team leadership

Education

High school diploma or equivalent

Associates degree preferred

Tools

NxGen

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on social platforms.

What We Offer:

• Competitive salary
• Paid vacation/holidays/sick time- 10 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out! https://youtu.be/pdZMNrDJviY

What You Will Do It

• Receives customer requests for unscheduled or scheduled service.
• Coordinates labor scheduling to align technicians to the appropriate customer and service needs.
• Communicates the action plan and services to be provided directly to the customer.
• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
• Debrief activities daily.
• Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians.
• Follows up on activities to ensure completion in an established timeframe.
• Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
• Scheduled Service Visits – on time.
• Parts ordering/PO creation support.
• Start-up support.
• Customer PO confirmation.
• WIP Management.
• Reconcile exceptions (SIR and AP).
• Attend weekly planning/scheduling meetings.
• Assist with monitoring of time and expense reporting submission.
• Review and correct unassociated time for timesheets for technicians.
• Other duties and administrative activities as assigned.

Required

What we look for

• High school diploma or equivalent required.
• Must demonstrate the ability to perform work independently and demonstrates solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based on financial impact to desired business goals.
• Able to influence diverse teams to accomplish tasks/goals.

Required

• High school diploma or equivalent required, plus a minimum of 2 years of service industry experience managing service operations and/or service scheduling.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based upon financial impact to desired business goals.
• Able to influence diverse teams to accomplish tasks/goals.

Preferred

• Associates degree preferred
• Candidate should possess a background in a building management system / controls industry
• Experience and/or basic project accounting or costing principals is desired

HIRING HOURLY RANGE: $28.70 - 39.47 Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us