Data Center Scheduler & Dispatcher

Johnson Controls, Inc.; Folsom (CA); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Paid time off (vacation, holidays, and

Comprehensive benefits package (401K,

Job summary

Johnson Controls, Inc. is seeking an HVAC Customer Resource Coordinator on-site in California to receive and schedule service calls, manage technician schedules, and ensure timely maintenance aligned with forecasts.

You’ll coordinate with customer billing and support to push completed jobs through the process and maintain accurate customer records in NexGen. The role emphasizes strong organization, communication, and coordination across teams to ensure customer satisfaction, with a competitive

Qualifications

• High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
• Ability to perform work independently with strong organizational and attention to detail.
• Excellent interpersonal skills for internal and external clients.
• Ability to manage a large and diverse number of projects, tasks, and issues with tact and persistence.
• Ability to prioritize work activities based on financial impact to business goals.
• Ability to influence diverse teams to accomplish tasks/goals.

Responsibilities

• Receive and schedule customer calls for service and manage technician/mechanic schedules.
• Collaborate with billing and support to progress completed jobs through the business process.
• Coordinate labor scheduling to align technicians with customer and service needs.
• Communicate action plans and services to customers.
• Ensure work meets customer expectations and follow up as needed.
• Answer inquiries and escalate issues as appropriate.
• Maintain daily schedules and ensure technicians have up-to-date assignments.
• Attend daily team huddles and weekly planning meetings.
• Monitor time and expense reporting and correct unassociated times.
• Perform other duties as assigned.

Skills

Independent work

Interpersonal skills

multitask

Education

High school diploma or equivalent

Associate degree (preferred)

Job description

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.

Join our winning team and pave the way for a bright future.

With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here’s what we have to offer

• Competitive pay

• Paid vacation, holidays, and sick time

• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one

• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Scheduling and management support

• JCI Employee discount programs (The Loop by Perk Spot)

What you will do

As a HVAC Customer Resource Coordinator, you will receive and schedule customer calls for service. Manages the schedule of assigned technicians and mechanics. Ensures schedule allows fortimelycompletionof preventative maintenance and aligns with monthly forecasting goals.

• Debrief activities of assignedtechnicians/mechanicsdaily, coordinating withtechnicians/mechanicsto resolve concerns quickly.
• Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriatebusinessprocess.
• Schedules customer calls for service Manages the schedule of assigned technicians and mechanics. Ensures schedule allows fortimelycompletionof preventative maintenance and aligns with monthly forecasting goals. Debrief activities of assignedtechnicians/mechanicsdaily, coordinating withtechnicians/mechanicsto resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriatebusinessprocess.

How you will do it

• This position is on site preferred.

• Receives customer requests for unscheduled or scheduled service.

• Coordinates labor scheduling to align technicians to the appropriate customerand service needs.

• Communicates the action plan and services to beprovideddirectlyto the customer.

• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.

• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.

• Debrief activities daily.

• Ensures Technicians are providedwith daily schedules. Maintains consistent communication with assigned Technicians

• Follows up on activities to ensure completion in an established timeframe.

• Ensures that all customer account information requiredto support call management activities and scheduling of tasks are kept up to date in NexGen.

• Scheduled Service Visits – on time.

• Parts ordering/PO creation support.

• Start-up support.

• Customer PO confirmation.

• WIP Management.

• Reconcile exceptions (SIR and AP).

• Attend daily team huddles

• Attend weekly planning/scheduling meetings.

• Assistwith monitoring of time and expense reporting submission.

• Review and correct unassociated time for timesheets for technicians.

• Other duties and administrative activities as assigned.

What we look for

Required

• High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.

• Must demonstratethe ability to perform work independently and demonstrate solid organizational and attention to detail skills.anddemonstratesolidorganizational and attention to detail skills.

• Must have strong interpersonal skills to effectively communicate with both internal and external clients.

• Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.

• Able to prioritize work activities based on financial impactto desired business goals.

• Able to influence diverse teams toaccomplishtasks/goals.

Preferred

• Associatedegree.

• Experience and/or basic project accounting or costing principles.

HIRING HOURLY RANGE: $26.06 - 35.79 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us