Client Resolution Team Lead - Remote Saturdays

TalentAlly; Greensboro (NC); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

401k plan

Paid holidays

Vacation days

Sick days

Job summary

The Client Resolution Team Supervisor at Truist Financial Corporation leads a team of Client Resolution Specialists to ensure timely, accurate, and compliant handling of client complaints. The role partners with the Team Manager to manage workflow, coach staff, and elevate peak issues while maintaining partial hands-on case involvement.

Ideal candidates have strong regulatory knowledge, excellent communication, and a track record of improving quality and efficiency in a high-volume environment.

Qualifications

• Bachelor’s degree or equivalent experience.
• 4+ years in client service, complaint resolution, or related roles within financial services or a regulated industry.
• Extensive complaint resolution knowledge with business partners.

Responsibilities

• Oversee day-to-day work of Client Resolution Specialists and ensure timely, accurate, and compliant resolutions.
• Review and provide feedback on complaint responses and case documentation for policy alignment.
• Provide coaching and real-time support on complex, escalated client complaints.

Skills

Complaint resolution

Coaching

Regulatory knowledge

Time management

Written communication

Verbal communication

Cross-functional collaboration

Travel flexibility

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Job description

The Client Resolution Team Supervisor at Truist Financial Corporation leads a team of Client Resolution Specialists to ensure timely, accurate, and compliant handling of client complaints. The role partners with the Team Manager to manage workflow, coach staff, and elevate peak issues while maintaining partial hands-on case involvement.

Ideal candidates have strong regulatory knowledge, excellent communication, and a track record of improving quality and efficiency in a high-volume environment.