Client Resolution & Retention Specialist

Milan Laser Hair Removal; Omaha, Northern (NE, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

FREE laser hair removal for employees

Medical, dental, vision, disability, &

life insurance within 30 days

Paid time off starting immediately

Closed on major holidays

401K retirement plan with employer-m"}

Job summary

Milan Laser Hair Removal is seeking a Client Resolution Specialist to handle complex client concerns, de-escalate tense interactions, and preserve client relationships while supporting business goals.

You will collaborate with clinic leaders and internal teams to investigate issues, coordinate timely resolutions, and drive positive outcomes for clients and the organization. This role emphasizes empathy, judgment, and clear communication.

Qualifications

• 3+ years resolving complex customer concerns in a sales-focused environment.
• Strong communication skills, both written and verbal.
• Experience working toward productivity goals or KPIs.
• Ability to work independently while collaborating effectively with a team.
• Call center experience is a plus.

Responsibilities

• Client Resolution & Relationship Management: Manage a high volume of escalated client cases and de-escalate situations via phone, text, and email.
• Case Management & Operations: Track, prioritize, and follow up on client cases; coordinate solutions with clinics and internal teams.
• Performance & Continuous Improvement: Meet productivity and client-resolution goals; share feedback to improve processes.

Skills

De-escalation

Communication

Customer service

KPIs

Multitasking

Education

High school diploma or equivalent

Post-secondary education preferred

Job description

Milan Laser Hair Removal is seeking a Client Resolution Specialist to handle complex client concerns, de-escalate tense interactions, and preserve client relationships while supporting business goals.

You will collaborate with clinic leaders and internal teams to investigate issues, coordinate timely resolutions, and drive positive outcomes for clients and the organization. This role emphasizes empathy, judgment, and clear communication.