Client Representative

Whole Team Innovation; Chicago (IL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Employee discounts

Professional development

Job summary

Whole Team Innovations in Chicago, IL is seeking a Client Representative to join our on-site team. This full-time role focuses on supporting local business clientele, account communication, client services, and relationship management.

No prior client-facing experience is required as training and coaching are provided to develop professional communication with local businesses in the Chicago area.

Qualifications

• Must have strong verbal and written communication.
• Ability to build and maintain professional relationships.
• Attention to detail and organization.

Responsibilities

• Communicate with local business clients professionally and helpfully.
• Build and maintain relationships with new and existing accounts.
• Learn client needs, priorities, and service requirements.
• Explain available services and account options clearly.
• Assist with onboarding, updates, and general support.
• Respond to client questions and coordinate next steps.
• Maintain consistent follow-up with clients.
• Keep accurate records of interactions and activity.
• Stay informed on client programs and procedures.
• Relay client feedback to the team.

Skills

Communication skills

Interpersonal skills

Organized

Teamwork

Customer service

Job description

Whole Team Innovations is hiring a professional and personable Client Representative to join our growing team in Chicago, IL. This full-time, on-site role is focused on supporting local business clientele, account communication, client services, and relationship management.

No previous client-facing experience is required. We provide hands-on training, ongoing coaching, and support to help new team members learn our services, understand client needs, and build strong professional communication skills.

As a Client Representative, you will work directly with local businesses throughout the Downers Grove and greater Chicago area. You will assist with client questions, service information, account support, follow-up communication, and ongoing relationship management.

Client Representative Responsibilities

• Communicate directly with local business clients in a professional and helpful manner
• Build and maintain positive relationships with new and existing accounts
• Learn about each client's needs, priorities, and service requirements
• Provide clear information regarding available services and account options
• Assist with client onboarding, account updates, and general support
• Respond to client questions and help coordinate appropriate next steps
• Maintain consistent follow-up with business clients
• Keep accurate and organized records of client interactions and account activity
• Stay informed on client programs, service updates, and internal procedures
• Communicate client feedback and account needs to the appropriate team members
• Support local business outreach and community relationship-building efforts
• Work collaboratively with the team to provide a positive and professional client experience

Client Representative Qualifications

• Must be at least 18 years old
• Available to work full-time and on-site in Chicago, IL
• Strong communication and interpersonal skills
• Professional, dependable, and organized
• Comfortable communicating with business professionals face-to-face
• Strong attention to detail and follow-through
• Positive and team-oriented attitude
• Ability to manage multiple client needs while staying organized
• Willingness to learn and receive coaching
• Previous experience in customer service, client relations, hospitality, account support, administration, or another professional client-facing role is helpful but not required

What We Offer

• Weekly pay
• Hands-on training and ongoing coaching
• Paid time off
• Employee discounts
• Professional development and mentorship
• Opportunities for advancement
• Team recognition and incentive programs
• Supportive, collaborative work environment
• Optional travel and networking opportunities
• Hands-on experience working with local businesses and professional accounts

If you are dependable, personable, and interested in working directly with local businesses while developing valuable client-service skills, Whole Team Innovations in Chicago, IL.