Client Relationship Specialist

Net Driven; United States; On-site; USD 70,000 - 95,000; Full time

Job summary

Net Driven is seeking a Client Relationship Specialist to own the client experience and retention for dealer accounts in North America. In a fast-paced, technology-driven environment, you will serve as the primary liaison between Net Driven and dealers in the United States and Canada, ensuring successful delivery and client satisfaction.

You will communicate clearly, schedule performance discussions, identify growth opportunities, and help clients succeed.

Qualifications

• Bachelor’s degree or equivalent client-management experience.
• 2–5 years of relevant experience.
• Fast learner with multi-tasking ability.
• Strong time/priorities management aligned to goals.
• Experience with SEO, social media, and web analytics.
• Excellent communication and integrity.
• Salesforce.com or CRM software experience preferred.
• Technology/Automotive industry experience preferred.
• Call center experience in a client-facing role is a plus.

Responsibilities

• Serve as primary liaison between Net Driven and dealers in the United States and Canada.
• Communicate effectively with clients about Net Driven’s products and delivery processes.
• Plan, schedule and execute client performance discussions within set time frames.
• Identify opportunities to expand dealers' product footprint and drive growth.

Skills

Communication

CRM software

SEO knowledge

Multi-tasking

Time management

Salesforce

Education

Bachelor's degree

Tools

Salesforce CRM

CRM software

Job description

Client Relationship Specialist

The position operates in a fast-paced, technology-based environment. The Client Relationship Specialist will have total responsibility for the client experience and retention of client accounts, as well as the control and autonomy to help clients succeed in expected and unexpected ways.

Here is more of what you’ll get to do:

• Total responsibility as primary liaison between Net Driven and dealers in the United States and Canada.
• Communicate effectively and timely with clients about Net Driven’s products and features and the process that will be followed to deliver them.
• Plan, schedule and execute client performance discussions within established time frames.
• Drive growth of your book of business by identifying opportunities for dealers to increase their product footprint with Net Driven.

You’ll thrive in this role if you have:

• The ideal candidate will have a bachelor’s degree and/or equivalent client management experience.
• 2 - 5 years’ equivalent experience.
• Fast learner who thrives on multi-tasking.
• Skilled at managing time/priorities based on company goals and objectives.
• Knowledge of SEO, social media, and website analytics.
• Must be a great communicator to contribute to and ensure high integrity and a high productivity culture.
• Experience with Salesforce.com or CRM software preferred.
• Technology/Automotive experience preferred.
• Call center success in a client-facing position is a plus.

This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.

Who are we?

LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.

In this role, you’ll be working with our Net Driven brand who provides results-driven digital marketing solutions to thousands of independent automotive businesses throughout North America. Net Driven helps small businesses thrive in the digital age and employs some of the region’s most influential minds in technology, SEO, digital marketing, and web design.

LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.