Client Relationship Manager I

westernalliancebank; Houston (TX); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive salaries

Ownership stake in the company

Medical and dental insurance

Time off

401k matching program

Tuition assistance program

Employee volunteer program

Wellness program

Job summary

Western Alliance Bank in Houston, TX is seeking a Client Relationship Manager I to manage client relationships and ensure exemplary service. The role supports new business conversations, drives product efficiency projects, and may lead other business initiatives with client service associates on deals such as CLOs and Leverage Finance facilities.

You will partner with business development officers to maintain Corporate Trust client relationships and ensure alignment with policy.

Qualifications

• 6+ years of related experience in Corporate Trust or similar field.
• Bachelor's degree in related field required.
• Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced speaking and writing communication skills.
• May require up to 25% travel.

Responsibilities

• Manage client relationships and ensure excellent client service and delivery.
• Drive product efficiency projects and lead other business-related projects.
• Collaborate with new business development staff to support conversations with clients.
• Oversee day-to-day operations and reporting delivery for assigned deals.
• Review client reporting and coordinate with clients and interested parties on issues or changes needed.

Skills

Relationship management

Communication

Banking operations knowledge

Travel availability

Education

Bachelor's degree in related field

Job description

Job Title:

Client Relationship Manager I

Location:

Houston, TX

What you'll do:

As a Client Relationship Manager I you'll be responsible for managing client relationships and ensuring excellent client service and delivery to the client base. You'll drive product efficiency projects and may lead other business-related projects. You'll work closely with new business development staff, serving as a collaborative business partner when supporting new business conversations with existing or prospective clients. You'll be assigned clients that are managing CLO's and Leverage Finance Facilities. You'll also be overseeing the day to day operations and reporting delivery to those clients done with the client service associates assigned to your deals.

In partnership with business development officers, you'll be responsible for developing and maintaining relationships with Corporate Trust clients with the primary focus of managing the value of these relationships to the organization. Review and accept new client relationships based on business line account acceptance policies and procedures.

Provide quality service based on client needs, wants, and expectations; align actions accordingly; remain sensitive and responsive to both internal and external clients; build exceptional predictable levels of service; resolve problems quickly and effectively. Identify business risks and operational challenges and take steps to mitigate risk and enhance operating systems and processes. Coordinate the development and implementation of operational changes within the unit. May be responsible for meeting specific revenue, new business, and expense goals.

Review client reporting and work with clients and other interested parties on any issues or changes needed. Provide clients required information. Respond to all queries from interested parties.

What you'll need:

• 6+ years of related experience in Corporate Trust or similar field.
• Bachelor's degree in related field required.
• Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced speaking and writing communication skills.
• May require up to 25% travel.

Compensation:

Salary range for new hires is generally $107,395.00 - $132,661.00 for Bloomington, MN. Salary range for new hires is generally $115,435.00 - $142,595.00 for Boston, MA. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned and restricted stock.

Benefits you'll love:

• competitive salaries
• an ownership stake in the company
• medical and dental insurance
• time off
• a great 401k matching program
• tuition assistance program
• an employee volunteer program
• and a wellness program.

In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company's heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.