Client Relationship Manager I

Western Alliance Bancorporation; Houston (TX); On-site; USD 107,000 - 133,000; Full time

Job summary

Western Alliance Bancorporation seeks a Client Relationship Manager I in Houston, TX to manage client relationships and deliver exceptional service. You’ll lead product efficiency projects and partner with business development staff on new business conversations with existing or prospective clients.

You will support Corporate Trust clients, maintain relationships, review new relationships, and ensure risk- and service-focused operations across deals, with potential revenue goals.

Qualifications

• 6+ years of related experience in Corporate Trust or a similar field.
• Bachelor's degree in related field required.
• Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced speaking and writing communication skills.
• May require up to 25% travel.

Responsibilities

• Manage client relationships and ensure excellent client service and delivery to the client base, driving product efficiency projects and potentially leading other business-related projects.
• Develop and maintain relationships with Corporate Trust clients; review and accept new relationships based on policy and procedures.
• Provide quality service aligned to client needs; mitigate risks and coordinate operational changes; may meet revenue, new business and expense goals.
• Review client reporting and coordinate with clients and involved parties; respond to queries and provide required information.

Skills

Relationship management

Communication skills

Banking operations knowledge

Regulatory knowledge

Travel up to 25%

Education

Bachelor's degree

Job description

Job Title

Client Relationship Manager I

Location

Houston, TX

What you'll do

As a Client Relationship Manager I you'll be responsible for managing client relationships and ensuring excellent client service and delivery to the client base. You'll drive product efficiency projects and may lead other business-related projects. You'll work closely with new business development staff, serving as a collaborative business partner when supporting new business conversations with existing or prospective clients.

• You'll be assigned clients that are managing CLO's and Leverage Finance Facilities. You'll also be overseeing the day to day operations and reporting delivery to those clients done with the client service associates assigned to your deals.
• In partnership with business development officers, you'll be responsible for developing and maintaining relationships with Corporate Trust clients with the primary focus of managing the value of these relationships to the organization. Review and accept new client relationships based on business line account acceptance policies and procedures.
• Provide quality service based on client needs, wants, and expectations; align actions accordingly; remain sensitive and responsive to both internal and external clients; build exceptional predictable levels of service; resolve problems quickly and effectively. Identify business risks and operational challenges and take steps to mitigate risk and enhance operating systems and processes. Coordinate the development and implementation of operational changes within the unit. May be responsible for meeting specific revenue, new business, and expense goals.
• Review client reporting and work with clients and other interested parties on any issues or changes needed. Provide clients required information. Respond to all queries from interested parties.

What you'll need

• 6+ years of related experience in Corporate Trust or similar field.
• Bachelor's degree in related field required.
• Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced speaking and writing communication skills.
• May require up to 25% travel.

Compensation

Salary range for new hires is generally $107,395.00 - $132,661.00 for Bloomington, MN. Salary range for new hires is generally $115,435.00 - $142,595.00 for Boston, MA. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned and restricted stock.

Benefits you'll love

We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands‑on experience to help grow your career!

About the company

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company's heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation