Client Relationship Manager - Hybrid, Growth & Retention

FusionTek; Washington (Washington County); Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus eligibility

Medical, Dental and Vision plans

401(k) plan with 4% company matching

Generous PTO and holidays

Job summary

FusionTek, a Managed Service Provider (MSP) serving small to mid-sized businesses, seeks a Client Relationship Manager to own a portfolio of clients and drive retention, growth, and satisfaction.

You'll serve as the primary liaison, coordinate with Project Managers, Sales, and Leadership, conduct client visits, and translate feedback into actionable improvements while delivering outstanding service in a hybrid model with periodic travel.

Qualifications

• MSP (Managed Service Provider) experience— familiarity with how MSPs operate, including service delivery models, ticketing workflows, and vendor/client dynamics.
• Account management experience— demonstrated ability to manage a portfolio of clients, drive retention, and own the client relationship end-to-end.
• DC-Metro Area resident.

Responsibilities

• Champion your clients— serve as their primary point of contact, ensuring they always feel heard, supported, and valued.
• Drive retention and growth— build relationships that lead to long-term renewals and identify opportunities to expand the value FusionTek delivers.
• Keep a pulse on account health— proactively spot risks, resolve recurring issues, and develop action plans before small problems become big ones.
• Bridge the gap between client and company— bring client feedback to internal teams so we can continuously improve service delivery.
• Coordinate seamlessly across teams— partner with Project Managers, Sales, and Leadership to move initiatives forward and keep clients informed.
• Manage the details that matter— maintain accurate client documentation, account records, and technical configurations.
• Show up where it counts— conduct virtual or onsite client visits as needed to strengthen relationships and support key moments.

Skills

MSP experience

Account management

DC-Metro Area resident

Tools

AutoTask

ConnectWise

Job description

FusionTek, a Managed Service Provider (MSP) serving small to mid-sized businesses, seeks a Client Relationship Manager to own a portfolio of clients and drive retention, growth, and satisfaction.

You'll serve as the primary liaison, coordinate with Project Managers, Sales, and Leadership, conduct client visits, and translate feedback into actionable improvements while delivering outstanding service in a hybrid model with periodic travel.