Client Relationship Manager-Banking & FS

Cognizant; Charlotte (NC); On-site; USD 160,000 - 175,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking a Client Relationship Manager for Banking & Financial Services in the Charlotte area. The role focuses on owning client relationships, driving renewals, and expanding engagements while collaborating with delivery teams to optimize resources and margins.

The ideal candidate has 10+ years in client-facing roles in BFS or IT services, with proven P&L responsibility, executive communication skills, and the ability to influence at all levels of an

Qualifications

• Minimum 10 years of client-facing experience in a consulting firm or IT services/outsourcing within BFS.
• Experience managing client P&L of $15M+ including reporting and metrics.
• Excellent ability to influence and communicate with business stakeholders up to the C-Suite.

Responsibilities

• Build trusted relationships with client stakeholders and serve as day-to-day contact.
• Understand client environment and priorities; co-create solutions.
• Drive RFPs and proactive bids for renewals, extensions, and expansion.
• Track BFS industry trends and present proactive ideas.
• Oversee backlog growth including renewals and extensions.
• Lead onsite project teams and ensure alignment with client environment.

Skills

Client relationship management

Executive communication

P&L management

Education

Bachelor's degree

MBA preferred

Job description

Client Relationship Manager-Banking & Financial Services

Overview

Client Relationship Managers are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, leading the day-to‑day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience. A CRM's shared measures are margin, revenue, client satisfaction & employee retention. CRM role‑specific measures are renewal win rates, revenue, and margin.

Key Responsibilities

• Build trusted relationships with client stakeholders
• Understand the client environment, issues, and priorities
• Work with clients to define their problems and co-create solutions
• Drive RFPs / proactive bids with regards to renewals, extensions, and expansion
• Track of BFS industry trends relevant to client business and bring forth proactive ideas and solutions
• Serve as the day-to‑day point of contact for the clients
• Responsible for backlog growth including renewals and extensions of current engagements
• Lead the onsite project teams and ensure they understand the client environment

Required Experience

• Minimum 10 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry, within BFS vertical.
• Experience managing Client P&L of $15 + Million dollars including reporting and metric assessment for the account
• Excellent ability and aptitude to influence and communicate effectively with business stakeholders up to the C-Suite
• Ability to interface at all levels of an organization
• Excellent oral and written communication skills and executive presentation and persuasion skills are required
• Bachelor's degree

Preferred Experience

• MS or MBA degree
• Strong background in a project environment and application development in the BFS vertical.
• Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
• Must be detail oriented and able to manage and maintain all facets of complex assignments.
• Demonstrable problem‑solving abilities with the aptitude to identify strategic solutions to business problems with enterprise‑wide implications
• Demonstrate the flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences

Top Reasons to Join Our Team

Excellent compensation/benefits. A strong financial incentive package that includes a solid base salary with a highly attractive bonus plan. Further incentives include award programs, club trips, and excellent benefits package. Wide exposure to industry, product, and functional standard methodologies; as well as outstanding teams supporting your sales pursuits. Encouraging management team that rewards initiative & success. Exciting, industry leading practice where you can truly build a long-term career. Congenial, collaborative, and goal-oriented environment; the opportunity to work with and learn from a diverse, highly experienced team of business professionals. Tremendous opportunities for growth with a real career path promoting career advancement.

Salary and Other Compensation:

The annual salary for this position is between $160,000-$175,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual bonus program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

A Good fit for the Cognizant culture

A person who possesses a true passion for changing organizations for the better, and desires to do so within a goal, yet professional atmosphere filled with business professionals who all manifest a belief in partnership, innovation, and excellence. Our “Cultural Value Drivers” are well‑known and clearly communicated within the organization: Open, Visible, Motivated, Empowered, Opportunity-Filled, Flexible & Collaborative.