Client Relationship Manager

ICON; Whitpain Township (Montgomery County); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking organization as a Client Relationship Manager, where you will play a crucial role in fostering strong client partnerships. This position offers the opportunity to develop and implement engagement strategies that enhance relationships and drive satisfaction. You will collaborate with internal teams to ensure client needs are met, while also identifying opportunities for service improvements. With a commitment to diversity and inclusion, this innovative firm values high performance and offers a supportive environment for growth. If you are passionate about client engagement and want to make a meaningful impact, this role is for you.

Benefits

Annual Leave Entitlements

Health Insurance

Retirement Planning

Employee Assistance Programme

Life Assurance

Flexible Benefits

Qualifications

• Proven experience in client relationship management, ideally in healthcare.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Build and maintain long-term relationships with key clients.
• Collaborate with teams to meet and exceed client requirements.
• Identify upselling opportunities to enhance client value.

Skills

Client Relationship Management

Interpersonal Skills

Communication Skills

Problem-Solving

Project Management

HEOR/RWE Experience

Job description

Client Relationship Manager - Remote, US

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We are currently seeking a Client Relationship Manager to join our diverse and dynamic team. As a Client Relationship Manager at ICON, you will play a pivotal role in fostering strong partnerships with clients, ensuring their needs are met while driving satisfaction and loyalty. You will contribute to the growth of our business by developing and implementing client engagement strategies that enhance relationships and support our organizational goals.

What You Will Be Doing:

• Building and maintaining long-term relationships with key clients to understand their needs and provide tailored solutions.
• Collaborating with internal teams to ensure client requirements are met and exceeded throughout the project lifecycle.
• Conducting regular check-ins and feedback sessions to gather insights and improve service delivery.
• Identifying opportunities for upselling and cross-selling services to enhance client value.
• Monitoring industry trends and client feedback to inform service improvements and innovations.

Your Profile:

• Proven experience in client relationship management or account management, preferably in a healthcare or clinical research environment.
• Strong interpersonal and communication skills, with the ability to engage effectively with diverse stakeholders.
• Exceptional problem-solving abilities and a proactive approach to addressing client challenges.
• Demonstrated ability to manage multiple client accounts and projects simultaneously.
• HEOR/RWE experience preferred.

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work-life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements.
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance.
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organization. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.