Client Relationship Manager

Thomson Reuters; United States; Hybrid; USD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a Client Relationship Manager to enhance business success in Asia, particularly in the China market. This role focuses on client retention through relationship management, training, and usage analysis. The ideal candidate will have a strong background in managing client relationships, with proficiency in Business Mandarin. You'll engage in client outreach, conduct training webinars, and provide insights to senior management. This innovative firm offers a flexible hybrid work model, promoting work-life balance and continuous career development. Join a culture that values inclusion, integrity, and professional growth, making a real-world impact in the legal and media sectors.

Benefits

Flexible Hybrid Work Model

Mental Health Days

Tuition Reimbursement

Career Development Programs

Paid Volunteer Days

Flexible Vacation

Work-from-anywhere Options

Qualifications

• 5+ years managing client relationships, especially in the China market.
• Strong business acumen and customer-oriented mindset.

Responsibilities

• Manage renewal sales and client outreach efforts.
• Build relationships with internal and external clients.

Skills

Client Relationship Management

Business Mandarin

Data Analysis

Negotiation Skills

Project Management

Interpersonal Skills

Education

Bachelor's Degree

Tools

Salesforce

Microsoft Office

Job description

The Client Relationship Manager (CRM) will be responsible for driving business success in Asia for our Legal Contents propositions with a primary focus on the China market. He/She will focus on client retention through close relationship management, training, and client usage analysis. He/She will also be expected to identify and refer new sales opportunities by identifying potential up-sell opportunities on existing or new accounts, conducting face-to-face meetings, providing product and service demonstrations, negotiating, and closing contracts.

About the Role

1. Manage renewal sales opportunity and activity pipelines to ensure timely client outreach efforts and renewals to meet quarterly and annual retention sales and lead referral targets.
2. Build excellent working relationships with wider CRM & Sales, Trainers, Operations, Order Management, Credit Control, Finance, Marketing, and Proposition teams to fully understand products and value propositions and drive a whole-team approach to customer satisfaction and positive customer journey.
3. Create strong, trusted relationships with both internal and external Thomson Reuters clients within the Asia region via continuous onboarding, training, or related engagements.
4. Host regional and segment-specific webinar series for end-users to ensure customers are provided with additional education to optimize usage of our solutions.
5. Address client queries and issues regarding billing, product-related questions, support options, and other solution-related inquiries professionally and promptly.
6. Demonstrate control over existing customer base, their usage patterns, challenges, and cancellation threats by utilizing existing procedures to develop effective tracking and reporting on client retentions and satisfaction.
7. Provide timely, accurate, and informative reports to senior management.

About You

1. At least 5 years of experience in managing client relationships, accounts, and negotiations, particularly in the China market.
2. Proficiency in Business Mandarin is essential as this role focuses primarily on the China market.
3. Strong business acumen with a customer-oriented mindset.
4. Excellent verbal and written communication skills and technical aptitude.
5. Exceptional organizational, project management, and time management skills.
6. Experience analyzing data, trends, and client information to identify growth opportunities.
7. Tech-savvy, proficient in Salesforce & Microsoft Office (Outlook, Excel, Word, PowerPoint).
8. Excellent interpersonal skills with the ability to build authentic, long-term relationships and handle relational challenges effectively.
9. Flexible and adaptable to change.

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What’s in it for you?

• Hybrid Work Model: We offer a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles, providing a seamless digital and physical connection.
• Flexibility & Work-Life Balance: Flex My Way policies support managing personal and professional responsibilities, including work-from-anywhere options for up to 8 weeks per year, promoting work-life balance.
• Career Development and Growth: We foster continuous learning and skill development through programs like Grow My Way, preparing you for future challenges and leadership in an AI-enabled environment.
• Industry Competitive Benefits: Our benefits include flexible vacation, Mental Health Days, Headspace access, retirement plans, tuition reimbursement, incentive programs, and resources for wellbeing.
• Culture: Recognized for inclusion, flexibility, and balance, we uphold values like customer obsession, competitive spirit, innovation, agility, and teamwork.
• Social Impact: Participate in community impact through paid volunteer days and ESG initiatives via our Social Impact Institute.
• Making a Real-World Impact: We support justice, truth, and transparency, helping uphold the rule of law, facilitate commerce, and ensure unbiased information dissemination worldwide.

About Us

Thomson Reuters combines trusted content and technology to empower professionals across legal, tax, accounting, compliance, government, and media sectors. With 26,000 employees globally, we foster a culture of inclusion, integrity, and professional growth. We are committed to diversity and equal opportunity, welcoming talented individuals from all backgrounds to join us in shaping the industries that move society forward.

We provide accommodations for individuals with disabilities and religious beliefs as required by law. For more information, please visit our website or contact us directly.