Client Relationship Manager

Zenith-American; Tucker (GA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid time off

Job summary

Zenith American Solutions is seeking a Client Relationship Manager to support the Director in managing our client relationships across a diverse book of business. You will facilitate meetings, prepare and review key documents, and coordinate with vendors and fund counsel to ensure smooth operations.

The role requires strong communication, organization, and a willingness to travel as needed. Experience with Taft-Hartley clients and healthcare environments is highly valued, with opportunities to

Qualifications

• Associate’s degree in business-related field required.
• Bachelor’s degree in Business Administration preferred.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and deliver results.
• Experience with CRM software and Microsoft Office suite.

Responsibilities

• Support Director in client relationship management across assigned book of business.
• Facilitate client meetings, record actions and follow up on items.
• Coordinate contracts, statements and other documents with internal teams.
• Prepare monthly financial reports and perform due diligence.
• Liaise with Boards, vendors, and third parties as needed.
• Assist with participant engagement and vendor relationships.

Skills

Verbal & written communication

Interpersonal skills

Presentation skills

Professionalism

Team player

Time management

MS Office proficiency

PowerPoint experience

CRM software knowledge

Education

Associate’s degree in business-related field

Bachelor’s degree in Business Administration (preferred)

Tools

Salesforce

Smartsheet

Job description

Position SummaryThe Client Relationship Manager supports the Director, Client Relationship across their book of business (BOB) in fund management, with direct client and vendor liaison as required by the Director, Client Relationship. The Client Relationship Manager works alongside the Director, Client Relationship to learn the role, with a gradual increase in responsibility as appropriate."Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."Key Duties and ResponsibilitiesMonitors government filings and current government regulations that may affect the operations of the Company or the client.Facilitates client meetings, including minute-taking and recording key actions from board meetings.Manages contracts and documentation including client financial statements, Summary Plan Descriptions, benefit communications, and other documents at the direction of client and fund counsel.Collation of monthly financial reports from the Finance Team and appropriate due diligence of outputs.Supports the Director, Client Relationship in managing all aspects of the client relationship and account-related activities with assigned client(s).Understands and remains current on account strategy and specific needs of the assigned client(s), and is responsible for maintaining the compliance calendar for each assigned client.C onducts board meeting pre-alignment including collation of Administrative Reports for board meetings.Provides account management support by conducting research needed for issue resolution.Acts as the secondary liaison between the Boards of Trustees, and Professionals of the Benefit Funds with Zenith Operations Staff.Supports the Director, Client Relationship in the facilitation of participant engagement, for example, via external retirement seminars.Supports the Director, Client Relationship in all aspects of the vendor relationship, including analysis and reporting for vendors and third parties.Maintains communications and effective working relationships.Prepares and edits correspondence, presentations, and reports, including complex Excel files, meeting notes, and other documents for internal use or distribution to clients or vendors.Responds to requests from clients, government agencies, unions, participants, attorneys, consultants, and auditors; acts as liaison between internal departments and clients.Coordinates invoices and expense reports with the accounting department for clients or vendors and ensures timely processing.Performs other duties as assigned.Minimum QualificationsEducationAssociate’s degree in a business-related field.SkillsExcellent verbal and written communication skills, including interpersonal and presentation skills.Ability to communicate effectively with all levels of an organization.Highly developed sense of professionalism, maturity, integrity, and commitment to customer satisfaction.Exceptional team player with the confidence and integrity to earn the confidence of the client(s) and the internal team quickly.High motivation, ability and willingness to learn.Ability to exercise independent judgment, manage multiple priorities, and consistently deliver high-caliber results.Strong decision-making and organizational skills with the ability to optimize the use of all available resources and deliver on multiple priorities.Proficient PC skills including Microsoft Word, Excel and Outlook skills. PowerPoint experience preferred.OtherAbility and willingness to travel as necessary.Preferred QualificationsBachelor’s of Business Administration degree.Experience working in client relationship management.Professional experience working with Taft-Hartley clients and plan professionals.Experience working in a healthcare environment or third-party administrator.Working knowledge of Customer Relationship Management software or systems such as Salesforce or Smartsheet.Knowledge of third-party administrator operations and Taft Hartley organizations.*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.Working Conditions/Physical EffortProlonged periods of sitting at a desk and working on a computer.Regular travel throughout multiple states.May be required to work remotely.Must be able to lift up to 15 pounds at times.Disability AccommodationConsistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at [e-mail] , and we would be happy to assist you.Zenith American SolutionsReal People. Real Solutions. National Reach. Local Expertise.We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before.We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!