Client Relationship Manager

CaseBasix; San Antonio, Northern (TX, KY); Hybrid; USD 150,000 - 230,000; Full time

Job summary

Cognizant is seeking a Senior Client Relationship Manager in San Antonio, TX. You will be the primary point of contact for assigned clients, owning their day-to-day activities and P&L, and collaborating with client stakeholders and Cognizant delivery teams to drive value.

You will build trusted relationships, define client problems, co-create solutions, lead renewals and expansions, optimize resource mix with delivery teams, and monitor industry trends to guide onsite project teams.

Qualifications

• 15+ years of experience in a client-facing role in a consulting firm or an account/engagement management role in IT professional services, Insurance vertical preferred.
• Experience managing client P&L of $15+ million, including reporting and metric assessment for the account.
• Excellent ability to influence and communicate with business stakeholders up to C-suite; strong oral and written communication skills.
• Bachelor's degree or equivalent experience in a related field.

Responsibilities

• Build trusted relationships with client stakeholders and understand their issues and priorities
• Co-create solutions with clients as the day-to-day contact
• Drive RFPs and proactive bids for renewals, extensions, and expansion to grow the account backlog
• Work with delivery teams to optimize resource mix, navigate scope changes, and meet client expectations
• Track Insurance industry trends relevant to client business and lead onsite project teams

Skills

Client relationship management

P&L management

Executive stakeholder communication

RFP & bid management

Cross-functional collaboration

Education

Bachelor's degree or higher

Job description

Full-time San Antonio, TX, US Operations Consulting About The RoleAs a Client Relationship Manager, you will make an impact by serving as the primary point of contact for assigned clients and acting as the business owner for those accounts, leading their day-to-day activities and P&L. You will be a valued member of the Client Partner team and work collaboratively with client stakeholders and Cognizant delivery teams. In this role, you will

• Build trusted relationships with client stakeholders and understand their issues and priorities
• Work with clients to define their problems and co-create solutions, serving as the day-to-day point of contact
• Drive RFPs and proactive bids for renewals, extensions, and expansion, and grow the account backlog
• Work with delivery teams to optimize the resource mix, navigate scope changes, and meet client expectations
• Track Insurance industry trends relevant to client business and lead onsite project teams

Work modelAt Cognizant, we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3-4 days a week in a client or Cognizant office in San Antonio, Texas. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. What You Need To Have To Be Considered

• 15+ years of experience in a client-facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry, within the Insurance vertical
• Experience managing client P&L of $15+ million, including reporting and metric assessment for the account
• Excellent ability to influence and communicate effectively with business stakeholders up to the C-suite, and to interface at all levels of an organization
• Excellent oral and written communication skills, including executive presentation and persuasion skills
• Bachelor's degree or equivalent experience

These will help you stand out

• MS or MBA degree
• Strong background in a project environment and application development in the Insurance vertical, with Property and Casualty experience a plus
• Proven track record contributing to new business development and leading multiple tasks in a dynamic environment
• Demonstrable problem-solving abilities with skills to identify strategic solutions to business problems that have enterprise-wide implications
• Flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.