Client Relationship Manager

Javits Wagner O'day (jwod); San Antonio (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

FCE Benefits Administrators, Inc is seeking a Client Relationship Manager to join our Client Services Team. You will serve as the primary contact and strategic partner for large corporate clients, protecting sensitive data and monitoring complex claims while collaborating with internal departments, carriers, and client decision-makers.

This role requires a bachelor’s degree and 3–5 years in benefits administration or insurance consulting, plus 2–3 years in client management.

Qualifications

• Bachelor’s degree in Business Management, Business Administration, Human Resources or equivalent.
• 3–5 years’ experience in benefits administration, insurance consulting, or carrier side.
• 2–3 years’ prior experience handling direct client relationships.
• Active Life and Accident/Health license or relevant CEBS is preferred but not required.
• Independent self-starter with teamwork and strong communication skills.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint).
• Highly organized with attention to detail and deadline management.
• Excellent written and verbal communication; able to present to groups.
• Travel up to 40–50% for open enrollment meetings and on-site visits.

Responsibilities

• Data Security: Protect, secure, and handle confidential data properly.
• Client Advocacy: Proactively focus on clients, ensuring satisfaction and retention.
• Relationship Management: Build strong ties with client contacts, vendors, and carriers.
• Escalation Ownership: Lead resolution of issues escalated by clients or operations.
• Strategic Communication: Design and present enrollment education strategies to decision-makers.
• Data Analysis: Compile plan data, track history, and propose admin solutions.
• Annual Renewals: Coordinate cross-department efforts for smooth renewals.
• Regulatory Compliance: Maintain compliance with applicable regulations.
• Claims Monitoring: Track claims to ensure alignment with goals and service.
• Travel Flexibility: Travel 40–50% to support meetings and on-site visits.

Skills

Data Security

Client Advocacy

Relationship Management

Escalation Ownership

Strategic Communication

Data Analysis

Annual Renewals

Regulatory Compliance

Claims Monitoring

Travel Flexibility

Education

Bachelor’s degree in Business Management, Business Administration, Human Resources

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Careers

Career Opportunity with FCE Benefits Administrators

Due to continuous growth, FCE Benefit Administrators, Inc is seeking a Client Relationship Manager to join our dedicated Client Services Team. In the role, you will act as the primary point of contact and strategic partner for some of FCE’s largest and most complex corporate clients. You will protect sensitive data, monitor complex claims, and develop deeply collaborative relationships with internal departments, carriers, and client decision-makers.

We proudly support 1the military community and encourage military spouses, veterans, and career‑transitioners to apply.

Job Functions, Essential Duties and Responsibilities:

• Data Security: Protect, secure, and ensure proper handling of all confidential data against unauthorized access, improper transmission, or unapproved disclosure.
• Client Advocacy: Consistently demonstrate a superior level of proactive client focus, team collaboration, and retention strategies to ensure total client satisfaction.
• Relationship Management: Develop strong working relationships with daily client contacts, vendors, and carriers.
• Escalation Ownership: Take primary ownership for resolving issues escalated by clients or internal operational departments.
• Strategic Communication: Partner with corporate decision-makers to design, optimize, and present open enrollment employee education strategies.
• Data Analysis: Compile plan data, track account history, and offer administration solutions to enhance the overall client experience.
• Annual Renewals: Strategize and collaborate with Account Management, Sales, and Marketing departments to execute seamless annual benefit renewals.
• Regulatory Compliance: Attend to strict administrative details to remain fully compliant with local, state, and government regulations.
• Claims Monitoring: Monitor client claims actively to assure consistency with organizational goals and deliver full-service administration.

Experience, Skills, Knowledge Requirements:

• Education: Bachelor’s degree in Business Management, Business Administration, Human Resources, or an equivalent combination of education and professional experience.
• Industry Experience: Minimum of 3-5 years’ experience in benefits administration, insurance consulting, or on the insurance carrier side.
• Client Management: Minimum of 2-3 years’ prior experience handling direct client relationships.
• Licensing: A current Life and Accident/Health License or relevant industry certifications (e.g., CEBS® is preferred but not required.
• Autonomy & Teamwork: Ability to function as an enthusiastic self-starter who works independently while contributing to a highly cohesive team environment.
• Technical Skills: Strong analytical capabilities and proficiency with Microsoft Office applications (Excel® Word® PowerPoint®)
• Execution: High level of organization, exceptional attention to detail, and the ability to produce quality work under tight time constraints.
• Communication: Excellent written, verbal, and interpersonal communication skills, including experience presenting to group audiences.
• Travel Flexibility: Ability to travel 40-50% to facilitate open enrollment employee meetings and conduct on-site client visits.

It is FCE Benefit’s policy to provide equal opportunity employment for all qualified applicants and employees. FCE does not unlawfully discriminate on thebasis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, ancestry, age, physical or mental disability,legally protected medical condition, family care status, veteran status, marital status, sexual orientation, or any other basis protected by state or federal law orlocal ordinance. This applies to all areas of employment including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social andrecreational programs.

Leading provider of Health and Welfare benefit solutions to Government Contractors.

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