Client Relationship Manager

QA Ltd; Saint James (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

27 days Annual Leave

Holiday Buying scheme

Private Medical Insurance

Employee Assistance Programme

Pension Scheme

Early Friday Finish at 4pm

Job summary

QA Ltd is seeking a Client Relationship Manager to join the Public Sector Growth Team. You will identify, secure and grow new and existing customer accounts, building strategic relationships and delivering tailored solutions that align with client needs and QA’s portfolio.

You will lead discovery with senior stakeholders, manage a high-value pipeline in CRM, collaborate with marketing, delivery and product teams, and drive sustained revenue growth across public sector accounts.

Qualifications

• Proven track record of securing new clients and expanding existing accounts.
• Experience leading discovery sessions with senior stakeholders to identify needs and ROI.
• Proficient in managing a high-value pipeline with CRM tools and forecasting.

Responsibilities

• New Business Development: identify and engage public sector clients to open new accounts.
• Account Growth Strategy: expand value from existing public sector clients and cross-sell solutions.
• Sales Enablement: prepare proposals, presentations, and quotes aligned with client objectives.
• Client Meetings: lead consultative conversations to uncover needs and progress opportunities.
• Sales Pipeline Management: manage pipeline using CRM tools to meet targets.
• Cross-Portfolio Awareness: understand QA’s full portfolio to introduce wider solutions.
• Online Presence & Networking: grow QA’s brand and generate new leads via platforms like LinkedIn.
• Customer Experience: deliver exceptional service to foster long-term relationships.
• Collaboration: work with marketing, delivery, and product teams for onboarding and delivery.

Skills

New business development

Stakeholder discovery

CRM pipeline management

Relationship management

Job description

Summary

About The Role As a Client Relationship Manager in our Public Sector Growth Team, your primary focus will be identifying, securing and growing new and existing customer accounts. You’ll play a pivotal role in expanding QA’s footprint across the public sector by building strategic relationships and delivering tailored solutions that align with client needs and QA’s portfolio.

Role Responsibilities

• New Business Development: Proactively identify and engage with potential public sector clients, leveraging market insights, referrals, and targeted outreach to open new accounts.
• Account Growth Strategy: Expand value from existing public sector clients by strengthening relationships, identifying unmet needs, and introducing additional solutions to drive increased spend and long-term partnership growth.
• Sales Enablement: Prepare and deliver high-impact proposals, presentations, and quotes that align with client objectives and QA’s offerings.
• Client Meetings: Lead consultative conversations to uncover client needs, present relevant solutions, and progress opportunities through the sales cycle.
• Sales Pipeline Management: Strategically manage and prioritise your pipeline using CRM tools and data insights to consistently meet and exceed performance targets.
• Cross-Portfolio Awareness: Maintain a broad understanding of QA’s full portfolio to identify and introduce wider solutions where appropriate.
• Online Presence & Networking: Use platforms like LinkedIn to grow your professional network, amplify QA’s brand, and generate new leads.
• Customer Experience: Deliver exceptional service throughout the client journey to foster long-term relationships and repeat business.
• Collaboration: Work closely with internal teams including marketing, delivery, and product specialists to ensure seamless client onboarding and project execution.

Your Experience/Skills

• Proven track record of securing new clients while expanding existing accounts through upsell and cross-portfolio solutions, driving increased revenue and long-term value.
• Skilled in leading discovery sessions with senior stakeholders (HR, Digital, Finance) to identify workforce challenges and align solutions to organisational priorities and ROI.
• Experienced in managing a high-value pipeline using CRM tools (e.g. Salesforce), consistently achieving targets through accurate forecasting and opportunity prioritisation.
• Ability to build and maintain trusted relationships across complex organisations, delivering high client satisfaction, repeat business, and strategic partnerships.

About Us

Wellbeing & benefits

Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including:

• 27 days Annual Leave(4 days used for the festive closure) plus Bank Holidays
• Holiday Buying scheme
• Medicash plan, Wellhub, Cycle to Work scheme
• Private Medical Insurance at corporate rates
• Employee Assistance Programme
• Employee Discounts Benefit Hub
• 3 Development days
• 2 Charity days per year
• Pension Scheme
• Early Friday Finishat 4pm

Personal growth

Learning and opportunity is at the core of what we do - and that applies to you too!

You’ll have the unique opportunity todevelop your skillson ourQAauthored coursesin the latest tech (you’ll get3 training days/year to do this). You can also delve deep into ourworld-class digital learning content on a variety of tech and business topics. Orperhaps you’d like toenrolon aDegreeorMasters programmeto enhance your skillset or learn new things.

Our people

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.

As aDisability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.

A Little About QA

At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years.

Our Mission

We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world.We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training,Self-paced Learning and Blended Learning.

You can find out more about us at https://www.qa.com/about/careers/