Client Relationship Manager

Forrest Solutions; New York (NY); On-site; USD 75,000 - 80,000; Full time

Job summary

An established industry player seeks a Client Relations Supervisor to lead their Office Services team in New York City. This pivotal role involves overseeing daily operations, ensuring exceptional customer service, and fostering a collaborative work culture. The ideal candidate will have a strong background in office management, with a focus on maintaining a professional environment and enhancing employee experiences. If you thrive in a dynamic setting and possess excellent leadership and organizational skills, this is your chance to make a significant impact in a prestigious investment bank.

Benefits

Medical Insurance

Vision Insurance

401(k) Plan

Qualifications

• 3-5 years in office services or client relations, preferably in finance.
• Strong organizational and multitasking skills required.
• Prior supervisory experience is strongly preferred.

Responsibilities

• Supervise and mentor the Office Services team for performance excellence.
• Oversee office maintenance and ensure a welcoming environment.
• Serve as the main contact for office services inquiries.

Skills

Organizational Skills

Multitasking

Communication Skills

Interpersonal Skills

Education

Bachelor's Degree

Tools

Microsoft Office Suite

SendPro Enterprise

SendSuite Tracking

Paychex

Job description

This range is provided by Forrest Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $80,000.00/yr

Location: New York, NY

Schedule: 9am-6pm

Job Summary:

The Client Relations Supervisor will lead the Office Services team at a prestigious investment bank in NYC, ensuring smooth day-to-day operations, exceptional customer service, and a highly organized, presentable office environment. This role combines leadership, operational coordination, vendor oversight, and cross-functional collaboration to support internal stakeholders and uphold service excellence.

Key Responsibilities:

Team Supervision & Coordination (35%)

• Supervise, train, and mentor the Office Services team to maintain high standards of performance and efficiency.
• Assign responsibilities and manage daily workload distribution to ensure task completion and service continuity.
• Conduct performance reviews, offer constructive feedback, and recognize individual and team achievements.
• Maintain accurate time tracking via Paychex and manage overtime records using OT spreadsheet logs.
• Cultivate a collaborative, positive work culture focused on continuous improvement and service excellence.

Office Maintenance & Organization (15%)

• Oversee the upkeep of all office areas, ensuring a professional, clean, and welcoming environment.
• Monitor inventory and restock office supplies, pantry items, and other essential resources.
• Coordinate with janitorial and maintenance teams for regular cleaning and maintenance tasks.
• Implement and maintain systems for effective document filing and office organization.

Customer Service & Support (15%)

• Serve as the main point of contact for all office services inquiries, ensuring prompt and courteous resolution of issues.
• Address and resolve service-related concerns, proactively seeking opportunities to improve the employee experience.
• Manage client access and resolve issues related to SendPro Enterprise software.
• Liaise with software vendors (SendPro Enterprise and SendSuite Tracking) to address technical issues and explore functionality.

Issue Management (15%)

• Communicate with on-site handymen and contractors regarding repair and maintenance work.
• Maintain an up-to-date issue log, tracking progress and resolutions.
• Close out ServiceNow tickets assigned by the Facilities team related to office repairs or requests.
• Monitor and evaluate vendor performance to ensure service quality and compliance.
• Escort vendors as needed and generate detailed visit reports.

Office Events & Logistics (10%)

• Support event planning and execution for internal meetings, conferences, and office events.
• Coordinate room setups and collaborate with departments to manage event logistics.
• Prepare meeting rooms and resources in advance to ensure smooth event execution.
• Manage both short-term and long-term office service projects, tracking progress and follow-ups.
• Develop and maintain Excel spreadsheets and PowerPoint presentations as needed.

Training & Development (5%)

• Actively participate in internal training programs and professional development initiatives to stay updated on office systems and service best practices.

Qualifications:

• 3–5 years of experience in office services, facilities coordination, or client relations; experience in a financial or corporate setting preferred.
• Prior supervisory or team lead experience strongly preferred.
• Strong organizational and multitasking skills.
• Proficient with Microsoft Office Suite (Excel, PowerPoint) and office management software.
• Familiarity with SendPro Enterprise and SendSuite Tracking is a plus.
• Exceptional communication and interpersonal skills.
• Ability to maintain confidentiality and handle sensitive matters with professionalism.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Investment Banking and Staffing and Recruiting

Referrals increase your chances of interviewing at Forrest Solutions by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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