Client Relationship Manager

SWFL Inc.; Fort Myers (FL); On-site; USD 45,000 - 50,000; Full time

Job summary

SWFL Inc. is looking for a proactive Client Relationship Manager to foster strong client relationships and ensure satisfaction. Responsibilities include managing client expectations, closing sales, and identifying growth opportunities. The role requires strong communication skills and experience in account management.

Benefits

Health benefits

Vision

Dental

Paid time off

Flexible work environment

Qualifications

• Proven experience in account management, sales, or customer service.
• Ability to manage multiple accounts and priorities simultaneously.

Responsibilities

• Act as the primary point of contact for assigned clients.
• Closing sales and achieving sales goals.
• Collaborate with internal teams to ensure smooth service delivery.

Skills

Communication

Problem Solving

Interpersonal Skills

Tools

CRM Software

Microsoft Office Suite

Job description

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This range is provided by SWFL Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$45,000.00/yr - $50,000.00/yr

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Empowering Growth Through Authentic Connections

Job Summary:

SWFL Inc. is seeking a proactive, results-driven Client Relationship Manager to build and maintain strong, long-term relationships with our clients. The ideal candidate will be responsible for ensuring client satisfaction, managing client expectations, and identifying opportunities to grow accounts and strengthen partnerships.

Key Responsibilities:

• Act as the primary point of contact for assigned clients, ensuring timely and successful delivery of solutions according to client needs.
• Closing sales and achieving sales goals.
• Communicating with customers, outreach to potential customers, and following up on leads generated through marketing efforts.
• Source new sales opportunities through inbound lead follow-up.
• Mining data and creating processes to convert leads to customers.
• Develop trusted advisor relationships with members, stakeholders, and annual partners.
• Resolve client issues efficiently, providing solutions and follow-up to maintain high customer satisfaction.
• Prepare and deliver client presentations and use consultative sales approach.
• Identify and pursue upselling or cross-selling opportunities.
• Collaborate with internal teams to ensure smooth service delivery.
• Monitor client account health, performance metrics, and satisfaction to identify opportunities for growth or improvement.
• Keep accurate records of customer interactions, transactions, feedback, and service issues using CRM systems.
• Stay up to date with industry trends and company offerings to best serve client needs.
• Attend all SWFL Inc. events and programs.

Requirements:

• Proven experience in account management, sales, or customer service.
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple accounts and priorities simultaneously.
• Proficiency with CRM software and Microsoft Office Suite.
• A proactive attitude and a commitment to continuous improvement.

What We Offer:

• Health benefits, vision, dental, STD, paid time off and flexible work environment
• Opportunities for professional development and career growth
• A collaborative and dynamic work environment

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Non-profit Organizations

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