Client Relationship Manager

Lessen; Chicago (IL); On-site; USD 61,000 - 72,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life, and Dis.

401K retirement savings plan

Paid vacation and holidays

Maternity/Paternity Pay

Career advancement opportunities

Job summary

Lessen in Chicago is seeking an experienced client relations leader to manage large accounts and grow senior relationships across assigned customers. You will perform regular needs assessments, develop strategic quarterly plans, and present market insights to influence business decisions.

The role requires 6+ years in business with 4+ years in account management within retail, plus strong MS Office and Excel skills.

Qualifications

• 6+ years business experience including 4+ years building and/or managing accounts/stores/regions, particularly within the retail industry
• Professional, relevant examples of solving tough customer issues
• Proficient in Microsoft Office Suite, including strong Excel skills
• Multi-unit management experience
• Experience in a trade
• Experience in facilities industry

Responsibilities

• Uncover and understand client objectives, challenges and needs by performing regular client needs assessments
• Leverage internal resources to enhance the customer experience
• Establish and grow senior relationships with assigned customers
• Prevent and/or resolve escalated client issues
• Demonstrate thought leadership with customer by developing and presenting client industry/market research findings, trends, benchmarking and other pertinent information
• Develop a quarterly plan to translate customer objectives into an overarching strategy
• Actively participate in long range strategic planning for customer
• May contribute to senior level client meetings and attends regular client status meetings as appropriate
• Establish and maintain a management framework/process that allows for visibility into company performance on assigned customers
• Manage relationships both proactively and reactively
• Maintain a consistent focus on delivering exceptional customer experiences
• Handle escalated issues with Vendors and elevate to senior team members on a timely basis as appropriate
• Model and promote exemplary customer engagement practices
• Understand business concepts and uses strategic processes to make good business decisions
• Meet with Operations team on a regular basis to ensure program is on track towards achieving customer goals
• Produce and present quarterly business reviews as needed
• Provide field team support as needed
• Foster a positive team environment
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and other duties as assigned
• Travel expected up to 20%

Skills

Client relationship management

Strategic thinking

Problem solving

Communication

Education

Bachelor's degree

Tools

Microsoft Office Suite

Excel

Job description

What You'll Do:

• Uncover and understand client objectives, challenges and needs by performing regular client needs assessments

• Leverage internal resources to enhance the customer experience

• Establish and grow senior relationships with assigned customers

• Prevent and/or resolve escalated client issues

• Demonstrate thought leadership with customer by developing and presenting client industry/market research findings, trends, benchmarking and other pertinent information

• Develop a quarterly plan to translate customer objectives into an overarching strategy

• Actively participate in long range strategic planning for customer

• May contribute to senior level client meetings and attends regular client status meetings as appropriate

• Establish and maintain a management framework/process that allows for visibility into company performance on assigned customers

• Manage relationships both proactively and reactively

• Maintain a consistent focus on delivering exceptional customer experiences

• Handle escalated issues with Vendors and elevate to senior team members on a timely basis as appropriate.

• Model and promote exemplary customer engagement practices

• Understand business concepts and uses strategic processes to make good business decisions

• Meet with Operations team on a regular basis to ensure program is on track towards achieving customer goals

• Produce and present quarterly business reviews as needed

• Provide field team support as needed

• Foster a positive team environment

• Ensure confidentiality of internal and external data

• Perform ad-hoc projects and other duties as assigned

• Travel expected up to 20%

What You'll Need:

• Bachelor's degree

• 6+ years business experience including 4+ years building and/or managing accounts/stores/regions, particularly within the retail industry

• Professional, relevant examples of solving tough customer issues

• Proficient in Microsoft Office Suite, including strong Excel skills

• Multi-unit management experience

• Experience in a trade

• Experience in facilities industry

Why Lessen:

• Competitive compensation
• Health, Dental, Vision, Life, Disability options
• 401K retirement savings plan
• Paid vacation, federal and floating holidays
• Maternity/Paternity Pay
• Career advancement opportunities
• All the tools you'll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We're looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we've been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

61000 - 72000 USD a year