Client Relationship Lead — Emerging Risk

WTW; San Francisco (CA); Hybrid; USD 66,000 - 124,800; Full time

Benefits offered by this job

Health and Welfare Benefits

Paid Holidays

401(k) Plan

Job summary

WTW is seeking a detail‑oriented professional to manage internal service processes and client relationships within our Emerging Risk Team in San Francisco. You will serve as the primary contact for day‑to‑day client questions, coordinate onboarding, and collaborate with producers, underwriters, and clients to prepare proposals and renewals.

The role requires strong communication, excellent customer service, and the ability to train and supervise junior staff, with a hybrid work model and

Qualifications

• Excellent communication skills: written, public speaking and presentation preparation.
• Advanced customer service skills, professionalism and tact.
• Advanced knowledge of Microsoft Office and its more complex features.
• Ability to train, delegate, supervise and provide feedback.
• Ability to learn and adopt technology systems and software applications.

Responsibilities

• Independently manage client relationships and accounts within Emerging Risk Group handling venture backed accounts.
• Manage a book of up to $1MM in volume revenue across ~85 clients.
• Act as first point of contact to respond to client questions and requests.
• Develop, analyze and implement competitive insurance programs and quotes for renewals and new business.

Skills

Communication

Public speaking

Customer service

Problem solving

Time management

Training

Team collaboration

Relationship building

Adaptability

Multi-tasking

Education

Property & Casualty license

Tools

Microsoft Office

Agency management systems

Job description

WTW is seeking a detail‑oriented professional to manage internal service processes and client relationships within our Emerging Risk Team in San Francisco. You will serve as the primary contact for day‑to‑day client questions, coordinate onboarding, and collaborate with producers, underwriters, and clients to prepare proposals and renewals.

The role requires strong communication, excellent customer service, and the ability to train and supervise junior staff, with a hybrid work model and