Client Relationship Lead

060 SAKS & CO LLC; Coral Gables (FL); On-site; USD 26,394 - 32,993; Full time

Benefits offered by this job

Employee discount

Comprehensive benefits

Job summary

Neiman Marcus in Coral Gables is seeking a Client Relationship Lead to grow and nurture high-value client segments at the store level, driving personalized service and strategic growth. You will cultivate top clients, track KPIs, and collaborate with Brand Experience and Store Leadership to deliver in-store experiences and events that deepen loyalty across channels.

This role requires 2–4 years in luxury retail, a 4-year degree, and strong Excel skills, plus flexibility for evenings, weekends,

Qualifications

• 2-4 years of luxury retail experience preferred.
• 4-year degree preferred.
• Excellent oral and written communication skills.
• Strong attention to detail and results-driven mindset.

Responsibilities

• Become an expert on the top percent MVC clients within the Store and/or Market.
• Cultivate relationships with all client segments within the store/market.
• Engage directly with clients to support client development efforts.
• Develop tactics to achieve Client Development KPIs with Brand Experience.
• Oversee MVC clients and strategies that support retention, migration, and growth.
• Monitor Client Development KPIs (trips frequency, spend tiers, engagement) for two-channel customers.

Skills

Client relationship management

Communication skills

MS Office

Excel

Attention to detail

Team collaboration

Luxury retail experience

Education

Bachelor's degree

Tools

MS Office

Excel

Job description

Salary Range

$19.16 - $23.95*

WHO WE ARE

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail‑tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world’s top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling, and is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets.

YOU WILL BE

The Client Relationship Lead is assigned to a specific store. This role creates and supports growth and development strategies for targeted client segments at the store level, enabling associates to cultivate, develop, and strengthen relationships with clients of the Neiman Marcus brand.

WHAT YOU WILL DO

• Become an expert on the top % MVC clients within the Store and/or Market
• Cultivate relationships with all client segments within the store/market
• Engage directly with clients, as appropriate, in support of client development efforts
• Develop and decide the best tactics to deploy to achieve Client Development KPIs in Store or Market in collaboration with Brand Experience
• Oversee MVC clients and strategies that support them (retention, migration, growth, etc.)
• Monitor Client Development KPIs (e.g., trips frequency, spending tier migration, engagement/building relationships) for new and existing customers with a focus on two‑channel customers
• Drive all Client Development‑specific initiatives in Store or Market in partnership with Store Leadership Team
• Leverage and use the Connect app as a key enabler to deepen and build relationships
• Identify opportunities to deepen relationships with top clients for Private Client Relations (PCR) programs and experiences
• Assist and partner with Brand Experience in coordinating in‑store experiences (e.g., Fitting Room Experience, events, etc.)

WHAT YOU WILL BRING

• 2-4 years of experience, luxury retail fashion experience preferred
• 4‑year degree preferred
• Excellent oral and written communication skills
• Strong attention to detail
• Motivated and results driven
• "Win together" mentality
• Basic proficiency with MS Office Product Suite, advanced proficiency in Excel preferred
• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

YOUR LIFE AND CAREER AT NEIMAN MARCUS

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi‑brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full‑time employees (including medical, vision and dental)
• An amazing employee discount

SALARY AND OTHER BENEFITS

Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate. Benefits include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact a recruiter. Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.