Client Relationship & Banking Specialist

Bank Of America; St. Paul (AK); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Benefits eligible

Competitive benefits

Job summary

Bank of America is seeking a lobby associate to educate clients on self-service resources and to accurately process transactions. You will engage clients, learn their financial priorities, and connect them to suitable banking solutions.

This role requires strong communication, weekend/extended hours availability, and adherence to risk and regulatory requirements while delivering a superior client experience in a branch setting.

Qualifications

• Proven customer service skills in a fast-paced environment.
• Strong interpersonal skills with clients and teammates.
• Ability to learn and adapt to banking platforms and digital tools.
• Knowledge of cash handling and risk/compliance basics.

Responsibilities

• Engage clients in the lobby to educate on self-service options.
• Process cash transactions accurately and efficiently.
• Build client relationships and identify financial needs.
• Partner with experts to address small business, lending, and investments.

Skills

Adaptability

Customer focus

Oral communications

Problem solving

Relationship building

Time management

Education

High School Diploma / GED

Bachelor's or business-related Associate’s Degree

Job description

Bank of America is seeking a lobby associate to educate clients on self-service resources and to accurately process transactions. You will engage clients, learn their financial priorities, and connect them to suitable banking solutions.

This role requires strong communication, weekend/extended hours availability, and adherence to risk and regulatory requirements while delivering a superior client experience in a branch setting.