Client Relationship Banking Specialist

National Black MBA Association; Key West (FL); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Bank of America in the United States seeks a customer service representative to engage clients in the lobby, educate on self-service resources, and process cash transactions accurately. You will build relationships to meet financial needs, follow established processes in a compliant manner, and collaborate with experts in small business, lending, and investments to grow the client experience.

40 hours weekly; weekend availability may be required; position based in Florida.

Qualifications

• High school diploma or GED required.
• Strong work ethic and results orientation.
• Effective communication with clients.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Customer Focus

Relationship Building

Problem Solving

Communication Skills

Sales Orientation

Education

High School Diploma or GED

Job description

Bank of America in the United States seeks a customer service representative to engage clients in the lobby, educate on self-service resources, and process cash transactions accurately. You will build relationships to meet financial needs, follow established processes in a compliant manner, and collaborate with experts in small business, lending, and investments to grow the client experience.

40 hours weekly; weekend availability may be required; position based in Florida.