Client Relationship Banker - Branch Specialist

J.P. Morgan Chase & Co.

Indianapolis (IN)

On-site

USD 42,000 - 65,000

Full time

9 days ago

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Job summary

Chase is looking for an Associate Relationship Banker to represent our brand in a Chase Branch, offering friendly service and modern banking solutions. You will welcome clients, understand their financial needs, and provide thoughtful solutions to help simplify their lives.

Responsibilities include assisting walk-in and scheduled clients, using Chase Mobile, Chase.com, and ATMs, and connecting clients to our team of experts for specialized financial needs while complying with bank policies and

Qualifications

Customer-focused service approach.
Strong verbal and written communication.
Ability to resolve client issues promptly and accurately.
Ability to operate within risk parameters and complete training.
Willingness to work branch hours including weekends/evenings.

Responsibilities

Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
Engage in clear, polite, consultative communication to help clients and build trust – ask questions and listen to understand, anticipate their needs.
Assist walk-in and scheduled clients, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
Educate and connect clients to technology solutions such as Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
Adhere to policies, procedures, and regulatory banking requirements.