Client Relationship Associate

Stegner Investment Associates, Inc.; Louisville (KY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health/Vision/Dental Insurance

401(k) with profit sharing

Paid time off (PTO)

Cross-divisional experience

Job summary

Stegner Investment Associates, Inc. is seeking a Client Relationship Associate to support our Client Service Team. You will be a primary contact for clients, assisting with trade support, account onboarding, and reporting across personal, institutional, and corporate retirement accounts.

You will work with the Portfolio Management team and gain exposure across the firm in a high-touch client environment, contributing to processes, documentation, and client communications.

Qualifications

• Bachelor's degree is required; Finance or Accounting focus preferred but not required.
• Series 65 license required or willing to qualify.
• 2–7 years of experience in client service, administrative support, accounting or financial operations.

Responsibilities

• Support daily trading operations and approve trades per firm procedures; manage secure client portal.
• Process new account setup, onboarding, maintenance requests, and money movement (transfers/wires).
• Maintain client records in CRM; organize client documentation across digital and physical files.
• Prepare standard and customized client reports (quarterly statements, reviews) and proofs for accuracy of proposals.
• Serve as a professional first point of contact for clients, scheduling portfolio reviews and responding to inquiries.
• Stay current on industry trends and regulations; help improve internal workflows.

Skills

Client service

Verbal communication

Written communication

Organizational skills

Discretion with confidential info

Education

Bachelor's degree (Finance or Accounting preferred)

Tools

CRM

Portfolio management systems

Microsoft Office

Job description

Stegner Investment Associates, Inc. (SIA) is looking for a Client Relationship Associate to join our Client Service Team. In this role, you'll be a key point of contact for our clients – helping ensure every interaction, whether a phone call, a quarterly statement, or an account update, reflects the level of service our clients expect. You'll work closely with our Portfolio Management team and gain exposure across the firm, supporting individual, institutional and corporate retirement plan clients.

SIA is a 100% employee-owned Registered Investment Advisor (RIA) with $3 billion assets under management. We offer a boutique culture, a disciplined investment process and a high-touch client experience.

What You'll Do

Trading & Systems Support

• Support daily trading operations, including entering and/or approving trades in accordance with firm procedures
• Manage the firm's secure electronic client portal

Account & Documentation Support

• Process new account setup, onboarding and account maintenance requests
• Support asset transfers, wires and other money movement requests
• Maintain accurate, up-to-date client records in the firm's client relationship management (CRM) system
• Organize and manage client documentation across digital systems and physical files

Reporting & Client Materials

• Prepare and compile standard and customized reports across SIA's client segments, including quarterly statements, individual client review materials and institutional and corporate retirement meeting materials
• Serve as a “second set of eyes,” proofreading client deliverables, new business proposals and presentations for accuracy

Client Service & Communication

• Serve as a warm, professional first point of contact for clients and visitors –in person, by phone and digitally, as part of a shared team responsibility
• Proactively reach out to clients to gather or share updates, and to schedule portfolio review meetings
• Respond to client and Portfolio Management team inquiries with accuracy and professionalism
• Keep client strategies current, reviewing periodically and upon request

Process & Industry Awareness

• Contribute ideas and help execute to improve internal workflows and procedures
• Stay current on RIA industry trends, rules and regulations, and monitor firm research updates relevant to client conversations

What You Bring

• A bachelor's degree is required. A focus in Finance or Accounting is preferred but not required.
• A Series 65 license is a requirement of the position, but if a candidate does nothold the license currently, the willingness to qualify is required
• 2-7 years of experience in client service, administrative support, accounting or financialoperations – ideally within financial services or wealth management
• Excellent verbal and written communication skills with a professional, client-first demeanor
• Strong organizational skills and the ability to prioritize and manage multiple tasks in a fast-paced environment
• High attention to detail and a commitment to accuracy
• A collaborative, team-oriented approach
• Proficiency with Microsoft Office; experience with CRM and portfolio management systems is a plus
• Comfort handling confidential client and financial information with discretion

What We Offer

• SIA provides a competitive compensation plan based on nationwide compensation levels
• SIA offers Health/Vision/Dental Insurance; 401(k) Plan with company contributions including profit sharing and paid time off (PTO).
• The opportunity to build cross-divisional experience across Portfolio Management, Compliance and Client Service

Stegner Investment Associates is an equal opportunity employer.