Client Service Associate

Stifel Financial; Little Rock (AR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Wellness programs

Life insurance

Paid time off

Job summary

Stifel Financial in Little Rock, AR is seeking a Client Service Associate to support a Financial Advisor in daily administration, including opening new accounts, preparing investment documentation, and maintaining files.

You will interact with clients on account maintenance and transactions, handle trade orders if registered, and help preserve client relationships through timely responses and market updates.

Qualifications

• Knowledge of financial markets and industry terminology.
• Understanding of securities regulations and firm policies.
• Strong client service orientation with excellent communication skills.

Responsibilities

• Open new client accounts and prepare investment documentation.
• Process account maintenance, disbursements, deposits, and file maintenance.
• Accept, enter and confirm trade orders where applicable.
• Respond to client inquiries and provide market information.
• Maintain accurate account and trade records per policy.
• Adhere to internal policies and escalate suspicious activity.
• Coordinate meetings, campaigns and travel; support branch initiatives.

Skills

Client service

Financial markets knowledge

Regulations knowledge

Communication skills

Attention to detail

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Summary

The Client Service Associate supports the Financial Advisor (FA) in the daily administration of their business by opening new accounts, preparing and processing investment documentation, and maintaining all related files and paperwork. This position will interact with clients regularly regarding account maintenance and transactions.

Essential Duties & Responsibilities

• Support the daily administration of the Financial Advisor's business by opening new client accounts, preparing and processing account-specific and investment-related documentation, facilitating outgoing disbursements and incoming deposits of funds and securities, maintaining current and accurate client information.
• If registered with FINRA, accept, enter and confirm all types of solicited and unsolicited trade orders from clients or as directed by a Financial Advisor or other registered employee.
• Develop and preserve client relationships by responding to all client inquiries and anticipating client needs; provide account and market information and relevant industry updates and company research.
• Maintain accurate and complete account and trade records/files as required by Firm policy and industry regulation.
• Understand and adhere to internal policies and industry regulations; proactively identify and elevate matters that require additional scrutiny, including suspicious activity, customer complaints, trading errors, and violations of industry regulation or Firm policy.
• Complete administrative tasks including marketing campaigns, scheduling and coordinating client meetings and seminars, planning team travel and processing various business expenses.
• Contribute to and participate in branch-wide initiatives and projects.

Qualifications

• Knowledge of the financial markets including the analysis and reporting of financial data, and associated terminology.
• General understanding of securities regulations and principles.
• Strong demonstrated focus on providing exemplary client service; excellent interpersonal skills and proficiencies with written, verbal and non-verbal communication skills required.

Education & Experience

• High school diploma or equivalent required; college degree preferred.
• 2+ years of Financial/Securities industry experience preferred.
• Series 7 and 66 preferred.

Systems & Technology

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook.

Benefits

Stifel offers an entrepreneurial environment and a comprehensive benefits package that includes health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

Stifel is an Equal Opportunity Employer.