Client Relationship Associate

broadridge; Kansas City (MO); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Bonus eligible

Comprehensive benefits

Job summary

Broadridge in Kansas City is seeking a Client Relationship Associate to support the client service team, handle day-to-day client requests, coordinate with internal teams, track production activities, and assist with resolving basic service issues.

This is a great opportunity for someone starting their career who is organized, eager to learn, and interested in building experience in client services, operations, and relationship management.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 1+ years of experience in customer service, client service, administrative support, or a related field.
• Strong written and verbal communication skills.
• Good organizational skills and attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Comfortable learning new systems and processes.
• Basic proficiency in Microsoft Office, including Outlook, Excel, and Word.

Responsibilities

• Support the day-to-day needs of assigned clients and ensure a positive client experience.
• Respond to client questions and requests in a timely and professional manner.
• Assist with service, delivery, and billing issues by gathering information and coordinating with internal teams to help resolve them.
• Help coordinate daily, month-end, quarterly and annual production activities.
• Track timelines, materials, volumes, and instructions for production runs.
• Attend internal planning meetings and help communicate updates to clients and team members.
• Maintain accurate client records, notes, and service requirements.
• Assist with preparing reports, status updates, and other client-related documentation.
• Partner with internal teams to support client changes and routine requests.
• Look for opportunities to improve processes and share ideas with the team.
• Demonstrate a positive attitude, willingness to learn, and strong teamwork.
• Perform other duties as assigned.

Skills

Communication skills

Organizational skills

Multitasking

Microsoft Office proficiency

Learning new systems

Written and verbal communication

Education

Bachelor’s degree or equivalent experience preferred

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is growing! We are looking for a Client Relationship Associate to join our team. In this role, you will support the client service team in delivering a positive experience for our clients. You will help with day-to-day client requests, coordinate with internal teams, track production activities, and assist with resolving basic service issues.

This is a great opportunity for someone starting their career who is organized, eager to learn, and interested in building experience in client services, operations, and relationship management.

Responsibilities

• Support the day-to-day needs of assigned clients and help ensure a positive client experience.
• Respond to client questions and requests in a timely and professional manner.
• Assist with service, delivery, and billing issues by gathering information and working with internal teams to help resolve them.
• Help coordinate daily, month-end, quarterly and annual production activities.
• Track timelines, materials, volumes, and instructions for production runs.
• Attend internal planning meetings and help communicate updates to clients and team members.
• Maintain accurate client records, notes, and service requirements.
• Assist with preparing reports, status updates, and other client-related documentation.
• Partner with internal teams to support client changes and routine requests.
• Look for opportunities to improve processes and share ideas with the team.
• Demonstrate a positive attitude, willingness to learn, and strong teamwork.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent experience preferred
• 1+ years of experience in customer service, client service, administrative support, or a related field
• Strong written and verbal communication skills
• Good organizational skills and attention to detail
• Ability to manage multiple tasks and meet deadlines
• Comfortable learning new systems and processes
• Basic proficiency in Microsoft Office, including Outlook, Excel, and Word

Compensation Range: The salary range for this position is between $60,000 - $65,000 USD. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Bonus Eligibility: Bonus Eligible
Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

#LI-PP1

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [e-mail].