Client Relations Support

ASTM INTERNATIONAL; West Conshohocken (PA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Tuition reimbursement

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

403(b) match

Pension plan

Paid holidays & vacation

Job summary

ASTM International is seeking a Client Relations Support specialist to oversee third-party partner and reseller agreements, ensuring contractual obligations are met and supporting financial targets for content and Integrated Services.

The role collaborates across Sales, Accounting and Marketing, manages royalty reporting and payments, and drives workflow improvements, with close involvement in quarter and year-end close.

Qualifications

• Bachelor's degree required.
• Proficient with Microsoft Office applications.
• Ability to travel up to 20% to meet timelines.
• 5+ years in customer-facing PM, workflow, or relationship management.

Responsibilities

• Act as point of contact for incoming royalty reports and initiate invoice creation.
• Maintain Salesforce royalty data at the account level and legacy spreadsheets.
• Generate quarterly 3PC royalty reports and coordinate with partners and accounting.

Skills

Microsoft Office

Stakeholder management

Verbal communication

Written communication

Travel coordination

Education

Bachelor's degree

Tools

Salesforce

Job description

ASTM International is a globally recognized leader in the development and delivery of international voluntary consensus standards. Today, some 12,000 ASTM standards are used around the world to improve product quality, enhance safety, facilitate market access and trade, and build consumer confidence.

ASTM provides an excellent compensation and benefits package including:

• Undergraduate and Graduate Tuition Reimbursement
• Comprehensive medical, dental, vision, life and disability insurance
• Paid holidays, vacation and sick leave
• 403(b) plan with company match
• 100% company-funded defined benefits pension plan

Position Purpose

Responsible for ensuring all 3rd party partner and reseller agreements and relationships are fully supported, meeting business objectives, contractual obligations and for supporting financial targets for the third-party content and Integrated Services income lines. Manage communications, royalty report creation, and payments in support of 3PC/INTS partners. Also responsible for reseller channel partner support including quoting.

Organization Role

The Client Relations Support individual will participate in the lead group as ASTM develops ongoing programs for Integrated Services, maintenance for current Integrated Services and third party content partners and reseller channel partners.. This role will also identify workflow improvements, introduce new tools and efficiencies to improve processes and support the implementation of the aforementioned..

The role encompasses collaboration with internal resources as well as setting expectations for, and account management of, external partners. Sales & Marketing partnerships are comprised of Standards Development Organizations (SDO's), National Standards Bodies (NSB's), Trade Associations, Professional Societies and Technical Publishers.

The position functions as an individual contributor. It has no supervisory responsibilities, but regularly Drives collaboration efforts across the organization. This position will perform additional tasks as set forth by line manager; Critical to this role is to be available at quarter and year end close to resolve all royalty invoicing and payments. Participation in on site ASTM Sales Department wide and Sales & Marketing divisional meetings (annual Sales Week) are required.

Responsibilities

Incoming Royalties:

• Act on behalf of ASTM sales team at large as point of contact for incoming royalty reports, record royalty data for sales team, initiate invoice creation.

• Maintain SalesForce royalty data at the account level.
• Maintain legacy royalty spreadsheet.

• Outgoing/3PC Royalties:

• Generate 3PC royalty reports quarterly, disseminate reports to ASTM sales directors and third party content partners, acquire necessary approvals, provide edits and refinements as needed, coordinate payment with ASTM Accounting

• Assist ASTM Accounting with EOY royalty accruals/confirmations and provide ongoing support as needed pertaining to royalty data

• Coordinate report requests from White Label/INTS/3PC partners
• Generate reports as required
• Assist with on boarding of new 3PC partners
• Work with Manager to establish improved sales & royalty workflow where possible

• Engage key stakeholders throughout ASTM where necessary.

• Manage royalty approvals for ASTM reseller channel partners
• Provide ongoing support and education for reseller channel partners regarding the ASTM Reseller Portal.
• Assist in the maintenance of ASTM reseller records including account information matrix.

Minimum Requirements

• Bachelor's degree
• Facility with Microsoft Office applications
• Ability to work in a collaborative environment while driving positive change
• Ability to travel up to 20% of time in order to meet timelines and expand relationships
• 5 or more years of directly-related work experience in either customer-facing project management, work flow, or relationship management

Preferred Qualifications & Competencies

• Excellent written and oral communication skills
• Demonstrated ability in B2B collaboration at the executive or Director level of organizations
• Experience maintaining strong, long-term customer relationships with significant add-on/repeat business
• Experienced in consultative/relationship-based solutions.

Note: This is a non-commissioned role with a competitive salary and benefits package.

This job description is not intended to provide an all-inclusive listing of related job activities. Incumbent may be asked by management to perform other related activities in place of or in addition to those representative activities noted in this job description.