Client Relations Supervisor

Chloé; Las Vegas (NV); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Medical insurance

Dental and vision coverage

401(k) with employer match

Paid time off

Job summary

CHLOÉ in Las Vegas seeks a Client Relations Supervisor to lead in-store sales and foster a strong clienteling culture. You will partner with the Boutique Director and regional teams to grow client development, CRM, and special events across the boutique.

The role drives client growth by mentoring stylists, delivering onboarding for the Chloe Clienteling App, and ensuring daily use of Clientela with consistent follow-up and segmentation strategies.

Qualifications

• Minimum 3 years in retail.
• Experience with clienteling software preferred.

Responsibilities

• Drive retail sales and achieve targets with the team.
• Support client initiatives before, during, and after service activities.
• Collaborate with regional retail team to execute CRM, Client Development and Special Events.

Skills

Retail experience

Clienteling software

Job description

Role Overview

The Client Relations Supervisor is responsible for driving retail sales as well as partnering with the Boutique Director to create a strong clienteling culture and drive client growth within its home boutique. This role supports the planning and execution of client initiatives for each customer before, during and after service activities. The Client Relations Supervisor closely collaborates with the regional retail team to ensure CRM, Client Development and Special Events activities are executed according to the direction given by management and ensure proper follow‑up is conducted by each stylist with their clients.

Responsibilities

• Sales – Achieve Individual Sales Goal by using appropriate sales techniques
• Reach monthly, weekly, and annual store targets with the team.
• Increase average basket in quantity and value (UPT, AVT).
• Develop cross‑selling.
• Leverage product knowledge.
• Identify potential partnership with external organization to drive additional sales.
• Develop tools to support pro‑active business.
• Partner with corporate team to develop an outlet contact plan.
• CRM mentorship program.
• Provide on‑boarding trainings for new hires covering utilization of the Chloe Clienteling App, Data Capture and Client Segmentation as well as the omnichannel tools available to them.
• Support Stylists who are experiencing difficulties in following areas by sharing best practices and building action plans: outreach‑to‑appointment conversion, data collection, client segmentation growth, UPT, AVT.
• Ensure each stylist uses Clientela on a daily basis and complete 100% of tasks assigned to them.
• Client segmentation progression, client retention and client reactivation.
• Top Clients: ensure personalized actions are taken to maintain strong personal relationships with each top client and increase business generated by these segments according to target given by management.
• Repeater Clients: reach‑out to all contactable intermediate segments’ clients about key brand messages, special promotions and latest deliveries and increase business generated by these segments according to target given by management.
• Explorer Clients: ensure properly, timely and meaningful follow‑up of all new clients; all stylists to outreach to achieve repeat sales from new clients according to target given by management.
• Sleepers: ensure actions are taken to reactivate "hot inactive" clients according to target given by management.

Qualifications

• Minimum 3 years in retail
• Experience with clienteling software preferred

Benefits — United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work‑life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected Hourly Range

$25‑28. Salary will be determined based on relevant skills and experience.