Client Relations Specialist (PT) – Legal Analytics

RELX Inc. Company; Texas; Hybrid; USD 45,000 - 74,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with match

Employee share purchase plan

Wellness platform and Headspace

Disability and life insurance

Family benefits and leave programs

commuter and healthcare accounts

Job summary

Lex Machina, part of LexisNexis, seeks a Client Relations Specialist to guide customers, resolve issues, and train users on our premier Legal Analytics product. You’ll bridge customers and the Product Engineering Team, ensuring satisfaction across channels and time zones.

Applicants should have professional experience, strong communication, and the ability to work Pacific Time hours. This role offers a collaborative, growth‑oriented environment with comprehensive benefits.

Qualifications

• Experience in a professional environment.
• Experience as attorney or in the legal field is required for this job.
• Be able to write clearly and concisely.
• Experience handling stressful situations with patience and flexibility.
• Possess time management skills and ability to multi-task.
• Possess excellent customer-focus skills.
• Strong communication and interpersonal skills.
• Experience in MS Office and Google Apps.

Responsibilities

• Assisting users with all levels of questions ranging from basic product questions to complex legal inquiries.
• Becoming an expert user of Lex Machina and providing guidance and training to users.
• Providing solutions to ensure client satisfaction primarily via email, with some live chat, and occasionally by telephone.
• Covering various support channels through close of business Pacific Time.
• Acting as a voice-of-the-customer to the Product Engineering Team.
• Escalating product bugs or data issues to the appropriate teams.
• Gathering and reporting on user insights, customer service trends, and product development suggestions and collaborating with internal teams to address feedback.
• Conducting occasional customer trainings on Lex Machina's basics.

Skills

Independent worker

Team player

Clear communication

Time management

Professional judgment

Customer-focused

Microsoft Office

Google Apps

Tools

Microsoft Office

Google Apps

Job description

Lex Machina, part of LexisNexis, seeks a Client Relations Specialist to guide customers, resolve issues, and train users on our premier Legal Analytics product. You’ll bridge customers and the Product Engineering Team, ensuring satisfaction across channels and time zones.

Applicants should have professional experience, strong communication, and the ability to work Pacific Time hours. This role offers a collaborative, growth‑oriented environment with comprehensive benefits.