Client Relations Specialist – Community Clinic

Louisiana SPCA; New Orleans (LA); On-site; USD 42,981,000 - 53,076,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

401K match

PSLF assistance

PTO 120 hours

Paid holidays

Mentorship program

Job summary

Louisiana SPCA seeks a Community Clinic Client Relations Associate to greet clients, set appointments, process payments, and enter data in a fast-paced veterinary setting. You will be the face of LASPCA in our Community Clinic, educating clients on resources and services while ensuring a positive experience for both owners and their pets.

Qualifications include a high school diploma or GED, strong customer service, and comfort with computer software; bi-lingual Spanish is a plus.

Qualifications

• High school diploma or GED
• Customer service experience required
• Must be computer savvy and learn multiple software programs quickly
• Experience in Veterinary Clinic setting a plus
• Bi-lingual in Spanish a plus
• Proficient at Microsoft Office and comfortable learning new software/programs
• Excellent written and verbal communication skills
• Excellent customer service skills
• Pass a criminal background check and pre-employment substance screening

Responsibilities

• Greet clients and set appointments
• Process payments and perform data entry
• End-of-day reconciliation and record keeping
• Educate clients on available resources and services
• Maintain confidentiality and provide compassionate service
• Support the clinic to run smoothly and assist peers

Skills

Customer service

Communication skills

Microsoft Office

Computer literacy

Bi-lingual Spanish

Education

High school diploma or GED

Job description

Louisiana SPCA seeks a Community Clinic Client Relations Associate to greet clients, set appointments, process payments, and enter data in a fast-paced veterinary setting. You will be the face of LASPCA in our Community Clinic, educating clients on resources and services while ensuring a positive experience for both owners and their pets.

Qualifications include a high school diploma or GED, strong customer service, and comfort with computer software; bi-lingual Spanish is a plus.