Client Relations Specialist

Genesis Rehab Services; Willistown Township (PA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Tuition, Travel, and Wireless Service 

Employee Assistance Program

Employee Foundation

Health, Dental, Vision, Company-paid L

401K, Paid Time Off

On-Demand Pay Program

Job summary

Genesis Rehab Services in Pennsylvania seeks a Community Coordinator to be the first point of contact for patients, families, and visitors at the nursing center. This role emphasizes outstanding front desk service and efficient communication to enhance resident experience.

Hours are from 8:00 AM to 4:30 PM, Monday through Friday, with every-other-weekend shifts. Responsibilities include supporting sales/marketing, aiding new residents during move-in, and developing processes to improve family

Qualifications

• Must be able to read, write, speak and understand English to support patients and visitors.
• Experience in a senior living facility is preferred.
• Marketing or sales experience is a plus.

Responsibilities

• Front desk concierge and first impression ambassador.
• Manage incoming phone calls for the community.
• Provide administrative support to sales and marketing teams and the Executive Director.
• Support new residents at move-in and thereafter.
• Create processes related to new residents and family experience.

Skills

English proficiency

Marketing/sales experience

Excellent communication

Senior Living experience

Education

High school degree or equivalent

Tools

Google Docs

Google Sheets

Google Slides

Job description

Overview

We are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve.

Responsibilities

Hiring Community Coordinator

8A-4:30P M-F & EVERY OTHER WEEKEND

As a Community Coordinator, you directly impact the nursing center reputation being the first person that a patient/resident, family member, candidate or client interacts with at the nursing center.

• Front desk concierge/first impressions and customer service aficionado.
• Effectively manage incoming phone calls for the community .
• Provide administrative support to sales and marketing teams and the Executive Director.
• Support new residents at time of move in and thereafter.
• Create processes/procedures as it relates to new residents and family experience in support of sales/marketing.

Qualifications

• High school degree or equivalent is required.
• Must be a self starter who doesn't need a lot of direction.
• Must be able to read, write, speak and understand the English language to ensure the safety and well-being of our patients and visitors and respond to their medical and physical needs.
• Must be proficient with Google; Docs, Sheets, Slides.
• Experiene working in senior living facility.
• Marketing/sales experience.
• Excellent communication skills are required.
• Senior Living experience (preferred)

Benefits

• Variable compensation plans
• Tuition, Travel, and Wireless Service Discounts
• Employee Assistance Program to support mental health
• Employee Foundation to financially assist through unforeseen hardships
• Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off
• Free 24/7 virtual health care provided by licensed doctors for all Anthem medically-enrolled employees and their immediate family members
• On-Demand Pay Program that allows for instant access to a portion of the money you’ve already earned

We also offer several voluntary insurances such as:

• Pet Insurance
• Term and Whole Life Insurance
• Short-term Disability
• Hospital Indemnity
• Personal Accident
• Critical Illness
• Cancer Coverage

Posted Salary Range

USD $22.00 - USD $24.00 /Hr.

Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.

Qualifications

• High school degree or equivalent is required.
• Must be a self starter who doesn't need a lot of direction.
• Must be able to read, write, speak and understand the English language to ensure the safety and well-being of our patients and visitors and respond to their medical and physical needs.
• Must be proficient with Google; Docs, Sheets, Slides.
• Experiene working in senior living facility.
• Marketing/sales experience.
• Excellent communication skills are required.
• Senior Living experience (preferred)

Responsibilities

Hiring Community Coordinator

8A-4:30P M-F & EVERY OTHER WEEKEND

As a Community Coordinator, you directly impact the nursing center reputation being the first person that a patient/resident, family member, candidate or client interacts with at the nursing center.

• Front desk concierge/first impressions and customer service aficionado.
• Effectively manage incoming phone calls for the community .
• Provide administrative support to sales and marketing teams and the Executive Director.
• Support new residents at time of move in and thereafter.
• Create processes/procedures as it relates to new residents and family experience in support of sales/marketing.