Client Relations Specialist

Laurel Ridge Treatment Center; Willistown Township (PA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Variable compensation plans

Health, Dental, Vision

Company-paid life insurance

401K

Paid Time Off

Free 24/7 virtual health care

On-Demand Pay Program

Job summary

Laurel Ridge Treatment Center is seeking a Community Coordinator to be the first point of contact for patients, residents, families, and clients at the nursing center. You’ll manage front desk interactions and support the sales/marketing team and Executive Director.

The role emphasizes customer service, administrative support, and creating streamlined processes for resident onboarding and family experience within a senior living setting.

Qualifications

• High school degree or equivalent required.
• Must be a self starter who doesn't need a lot of direction.
• Must be able to read, write, speak and understand English to ensure safety and well-being of patients and visitors.
• Must be proficient with Google Docs, Sheets, Slides.
• Experience working in a senior living facility.
• Marketing/sales experience.
• Excellent communication skills required.
• Senior Living experience preferred.

Responsibilities

• Front desk concierge/first impressions and customer service aficionado.
• Effectively manage incoming phone calls for the community.
• Provide administrative support to sales and marketing teams and the Executive Director.
• Support new residents at time of move in and thereafter.
• Create processes/procedures as it relates to new residents and family experience in support of sales/marketing.

Skills

Self-starter

English proficiency

Excellent communication

Marketing/sales experience

Education

High school degree

Tools

Google Docs

Google Sheets

Google Slides

Job description

Overview

We are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve.

Responsibilities

Hiring Community Coordinator

8A-4:30P M-F & EVERY OTHER WEEKEND

As a Community Coordinator, you directly impact the nursing center reputation being the first person that a patient/resident, family member, candidate or client interacts with at the nursing center.

• Front desk concierge/first impressions and customer service aficionado.
• Effectively manage incoming phone calls for the community .
• Provide administrative support to sales and marketing teams and the Executive Director.
• Support new residents at time of move in and thereafter.
• Create processes/procedures as it relates to new residents and family experience in support of sales/marketing.

Qualifications

• High school degree or equivalent is required.
• Must be a self starter who doesn't need a lot of direction.
• Must be able to read, write, speak and understand the English language to ensure the safety and well-being of our patients and visitors and respond to their medical and physical needs.
• Must be proficient with Google; Docs, Sheets, Slides.
• Experiene working in senior living facility.
• Marketing/sales experience.
• Excellent communication skills are required.
• Senior Living experience (preferred)

Benefits

• Variable compensation plans
• Tuition, Travel, and Wireless Service Discounts
• Employee Assistance Program to support mental health
• Employee Foundation to financially assist through unforeseen hardships
• Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off
• Free 24/7 virtual health care provided by licensed doctors for all Anthem medically-enrolled employees and their immediate family members
• On-Demand Pay Program that allows for instant access to a portion of the money you’ve already earned

We also offer several voluntary insurances such as:

• Pet Insurance
• Term and Whole Life Insurance
• Short-term Disability
• Hospital Indemnity
• Personal Accident
• Critical Illness
• Cancer Coverage

Posted Salary Range

USD $22.00 - USD $24.00 /Hr.

Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.

Qualifications

• High school degree or equivalent is required.
• Must be a self starter who doesn't need a lot of direction.
• Must be able to read, write, speak and understand the English language to ensure the safety and well-being of our patients and visitors and respond to their medical and physical needs.
• Must be proficient with Google; Docs, Sheets, Slides.
• Experiene working in senior living facility.
• Marketing/sales experience.
• Excellent communication skills are required.
• Senior Living experience (preferred)

Responsibilities

Hiring Community Coordinator

8A-4:30P M-F & EVERY OTHER WEEKEND

As a Community Coordinator, you directly impact the nursing center reputation being the first person that a patient/resident, family member, candidate or client interacts with at the nursing center.

• Front desk concierge/first impressions and customer service aficionado.
• Effectively manage incoming phone calls for the community .
• Provide administrative support to sales and marketing teams and the Executive Director.
• Support new residents at time of move in and thereafter.
• Create processes/procedures as it relates to new residents and family experience in support of sales/marketing.