Client Relations Specialist

GoHire Technologies LTD.; Town Park Estates (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Cumberland Consulting is seeking a Client Relations Specialist to be the primary contact for clients, nurturing relationships and ensuring satisfaction. You will support onboarding, collaborate with teams, and help tailor solutions to client needs.

The role emphasizes communication, organization, and a willingness to learn; training is provided and CRM and Google Sheets are used to track interactions.

Qualifications

• Experience in customer service or client relations is a plus, but training is provided.
• Strong communication and relationship-building skills.
• Proficient with CRM tools and Google Sheets (preferred).

Responsibilities

• Serve as the primary point of contact for clients.
• Build and maintain relationships, understand needs, provide tailored solutions.
• Assist with onboarding new clients for a seamless experience.
• Collaborate with team to deliver outstanding service.
• Monitor client feedback and share insights to improve processes.
• Maintain detailed records of client interactions using CRM.

Skills

Great communicator

Organized

Team player

Willing to learn

Tools

CRM tools

Google Sheets

Job description

Cumberland Consulting was founded on a simple belief: put our clients' needs first while staying true to their company values. As part of our team, you’ll play an essential role in maintaining strong client relationships and ensuring their satisfaction. We are looking for a motivated, people-oriented Client Relations Specialist to join our dynamic and supportive environment.

What You’ll Do:

• Act as the primary point of contact for our clients, ensuring their questions and concerns are addressed quickly and professionally.
• Build and maintain strong relationships with clients to understand their needs and provide tailored solutions.
• Assist with onboarding new clients and ensuring they have a seamless experience.
• Collaborate with team members to provide outstanding service and contribute to client success.
• Monitor client feedback and share insights to improve processes and services.
• Maintain detailed records of client interactions using CRM software.

Who You Are:

• A great communicator who enjoys connecting with people and building relationships.
• Organized, detail-oriented, and able to manage multiple client interactions with ease.
• A team player with a positive attitude and a willingness to learn.
• Previous experience in customer service, client relations, or a similar role is a plus—but not required. We provide training!
• Proficient in using CRM tools and Google sheets (preferred but not required).

Why Join Us?

At Cumberland Consulting, we believe in fostering a supportive and inclusive workplace where our employees can thrive. Here’s what we offer:

• Competitive pay and performance bonuses.
• A Monday-to-Friday schedule
• Comprehensive training and opportunities for professional growth.
• A chance to be part of a team that values collaboration and innovation.