Client Relations Specialist

FF Inc; New York (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Paid training

Full-time schedule

Collaborative team environment

Advancement opportunities

Job summary

FF Inc in New York, NY is seeking a Client Relations Specialist to manage day-to-day client communication and ensure customers receive responsive, professional support. You will work directly with clients to answer questions, coordinate requests, provide updates, and maintain positive relationships.

You’ll collaborate with internal teams to address client needs efficiently, onboard new clients, and keep accurate records in our CRM.

Qualifications

• Experience in client relations or customer service is beneficial.
• Strong written and verbal communication skills.
• Ability to manage multiple client requests.
• Attention to detail and organization.

Responsibilities

• Communicate directly with clients regarding questions, requests, and account needs.
• Build and maintain positive client relationships.
• Provide timely updates and accurate product or service information.
• Follow up with clients to ensure questions and concerns are addressed.
• Assist with new client onboarding and account setup.
• Coordinate client requests with internal teams.
• Help resolve routine account or service issues.
• Maintain accurate client information and communication records.
• Update account activity and client notes within CRM systems.
• Monitor open requests and ensure appropriate follow-through.
• Gather client feedback and share insights with the team.
• Communicate service updates, promotions, and other relevant information.
• Support overall client satisfaction and service quality.

Skills

Communication

Organization

Problem solving

Customer focus

Multitasking

Follow-up

Teamwork

CRM systems

Professionalism

Tools

CRM platforms

Job description

New York, NY | Full-Time

We’re hiring a Client Relations Specialist to help manage day-to-day client communication and ensure customers receive responsive, professional support.

About The Position

We’re hiring a Client Relations Specialist to help manage day-to-day client communication and ensure customers receive responsive, professional support. You’ll work directly with clients to answer questions, coordinate requests, provide updates, and maintain positive relationships. You’ll also collaborate with internal teams to make sure client needs are addressed efficiently and information is communicated clearly. This role is a strong fit for someone who enjoys working with people, takes ownership of follow-up, and can manage multiple client needs while staying organized.

Your Role on the Team

• Communicating directly with clients regarding questions, requests, and account needs
• Building and maintaining positive client relationships
• Providing timely updates and accurate product or service information
• Following up with clients to ensure questions and concerns are addressed
• Assisting with new client onboarding and account setup
• Coordinating client requests with internal teams
• Helping resolve routine account or service issues
• Maintaining accurate client information and communication records
• Updating account activity and client notes within CRM systems
• Monitoring open requests and ensuring appropriate follow-through
• Gathering client feedback and sharing relevant insights with the team
• Communicating service updates, promotions, and other relevant information
• Supporting overall client satisfaction and service quality

What We’re Looking For

• Strong verbal and written communication skills
• Professional and personable approach to client interactions
• Excellent organization and attention to detail
• Ability to manage multiple client requests and priorities
• Strong problem-solving and follow-up skills
• Customer-focused and solutions-oriented mindset
• Comfortable communicating with clients regularly
• Ability to collaborate effectively with different teams
• Dependable, proactive, and professional work style
• Comfortable learning CRM platforms and other business systems
• Experience in client relations, client services, customer service, customer success, account support, hospitality, retail, or another customer-facing role is helpful but not required.

What We Offer

• Competitive compensation
• Paid training and ongoing support
• Full-time schedule
• Collaborative and supportive team environment
• Opportunities for advancement
• Opportunities within Client Relations, Client Services, Customer Success, and Account Management

Skills: customer experience,communication,customer,sales,customer service