Client Relations Specialist

360ns; Marietta (GA); On-site; USD 52,000 - 65,000; Full time

Job summary

360 Network Solutions is seeking a Client Relations Specialist to be the primary liaison between customers, sales opportunities, and internal teams. This on-site role at our Marietta headquarters involves handling quotes, pricing, product information, and project support to ensure timely responses and follow-through.

The role requires strong customer service, organization, and communication skills, plus experience with quotes, bids, and vendor coordination.

Qualifications

• Strong customer service and communication skills.
• Experience managing quotes, pricing, and opportunities.
• Ability to coordinate with vendors, manufacturers, and internal teams.
• Familiarity with procurement portals, bids, and RFPs.

Responsibilities

• Serve as primary contact for customers requesting quotes, pricing, and information.
• Monitor Estimates inbox and ensure timely acknowledgments and routing.
• Prepare and process quotes; coordinate with internal personnel and vendors.
• Track quotes and opportunities from request through award or purchase.
• Research public and private bid opportunities and identify suitable solutions for 360NS.
• Coordinate with sales, operations, and leadership to move opportunities forward.

Skills

Customer service

Relationship management

Quote management

Sales support

Communication

Organizational skills

Education

Associate or bachelor's degree preferred

Tools

QuickBooks

Jira

CRM

Job description

360 Network Solutions (360NS) is a growing technology solutions and systems integration company helping transportation and public-sector agencies deploy, operate, and support the technologies that keep critical roadway infrastructure connected and performing. We are seeking a responsive, organized, and relationship-focused professional to join our team as a Client Relations Specialist. This is a full-time, on-site position based at our Marietta headquarters, reporting to our Director of Operations and working closely with Sales, Operations, Finance, technical personnel, manufacturers, vendors, and company leadership. The Client Relations Specialist serves as a primary connection between 360NS, its customers, and its sales opportunities. The position combines customer service, client relationship management, sales support, quote management, and business development. A major responsibility of this role is ensuring customer requests—particularly quotes, pricing, product information, and project assistance—are acknowledged, handled promptly, and followed through to completion. The Specialist will actively monitor the company's shared Estimates inbox and help ensure opportunities continue moving after a quote is sent. A typical day may include responding to customers, coordinating manufacturer pricing, preparing or following up on quotes, researching upcoming bids, assisting customers with project information, and communicating potential opportunities internally. Responsibilities: Customer Relations & Quote Management Serve as a responsive and professional point of contact for customers requesting quotes, pricing, product information, availability, lead times, project assistance, and general sales support. Actively monitor the company's shared Estimates inbox and help ensure incoming requests are promptly acknowledged, routed, and addressed. Assist with preparing and processing quotes and coordinate with internal personnel, vendors, and manufacturers to obtain required information. Maintain visibility into outstanding quotes and proactively follow up with customers to determine status, revisions, expected purchasing timelines, and next steps. Develop an understanding of customers' businesses, purchasing processes, recurring needs, active projects, and upcoming opportunities. Maintain regular customer communication and provide a high level of service before, during, and after the quoting process. Identify customer concerns, delays, or service issues and coordinate internally to help resolve them. Maintain accurate customer, quote, opportunity, and follow-up information within company systems. Sales, Bids & Business Development Maintain an organized process for tracking quotes and sales opportunities from initial request through award, purchase, loss, or other resolution. Research public and private bid opportunities involving products, manufacturers, technologies, and solutions offered by 360NS. Monitor procurement portals, agency solicitations, bid postings, and other sources to identify projects being pursued by existing or prospective customers. Review project and bid information to identify products and solutions 360NS may be able to provide. Customer Relations & Quote Management Serve as a responsive and professional point of contact for customers requesting quotes, pricing, product information, availability, lead times, project assistance, and general sales support. Actively monitor the company's shared Estimates inbox and help ensure incoming requests are promptly acknowledged, routed, and addressed. Assist with preparing and processing quotes and coordinate with internal personnel, vendors, and manufacturers to obtain required information. Maintain visibility into outstanding quotes and proactively follow up with customers to determine status, revisions, expected purchasing timelines, and next steps. Develop an understanding of customers' businesses, purchasing processes, recurring needs, active projects, and upcoming opportunities. Maintain regular customer communication and provide a high level of service before, during, and after the quoting process. Identify customer concerns, delays, or service issues and coordinate internally to help resolve them. Maintain accurate customer, quote, opportunity, and follow-up information within company systems.Support customers pursuing bids with timely pricing, product information, availability, lead times, manufacturer documentation, and other sales-related assistance. Track significant bid dates, project schedules, addenda, awards, anticipated purchasing timelines, and other commercially relevant milestones. Identify awarded contractors or vendors when publicly available and evaluate opportunities for 360NS to support awarded projects. Identify opportunities to expand existing customer relationships, develop prospective customers, and convert inquiries, quotes, and bids into purchase orders and projects. Vendor, Manufacturer & Internal Coordination Work with vendors and manufacturers to obtain pricing, availability, lead times, product information, and project-specific pricing. Maintain professional relationships with manufacturer and distributor representatives and coordinate additional product or technical support when appropriate. Maintain awareness of relevant product changes, availability issues, manufacturer programs, and new offerings. Work closely with Sales, Operations, Finance, technical personnel, and company leadership to move opportunities forward. Communicate upcoming projects and potential orders that could affect inventory, purchasing, scheduling, or operational planning. Use QuickBooks, Jira, email, spreadsheets, manufacturer portals, procurement websites, and other company systems as required. Ensure customer commitments, opportunity status, and important project information are accurately documented and communicated internally. Qualifications: The strongest candidate will combine excellent customer service and communication skills with the organization and persistence necessary to manage multiple active opportunities. You should be comfortable communicating with customers throughout the day while managing quotes, deadlines, bid opportunities, vendor requests, and internal follow-up. This position requires someone who takes ownership and makes sure the next action occurs rather than waiting for someone else to ask. Preferred Education & Experience Associate or bachelor's degree preferred. 3–5 years of relevant professional experience preferred. Equivalent practical experience in customer service, inside sales, account management, sales support, business development, or a related environment will also be considered. Experience That Will Help You Succeed Experience in one or more of the following areas is particularly valuable: Customer service, inside sales, account management, sales support, or business development. Reseller, distributor, manufacturer, integrator, contractor, or technology environments. Government, municipal, transportation, or other public-sector customer cycles. Government procurement, public bids, RFPs, RFQs, IFBs, procurement portals, or supporting customers during the bidding process. Sales pipeline management and tracking outstanding quotes and opportunities. Working with manufacturers and distributors to obtain project pricing and product information. QuickBooks, Jira, CRM, accounting, quoting, or order-management systems. Transportation technology, networking, telecommunications, Intelligent TransportationSystems (ITS), low-voltage, electrical, or related technology products.360 Network Solutions is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law. Compensation: $52,000 - $65,000 Annual Salary Range

Customer Relations & Quote Management

• Serve as a responsive and professional point of contact for customers requesting quotes, pricing, product information, availability, lead times, project assistance, and general sales support.
• Actively monitor the company's shared Estimates inbox and help ensure incoming requests are promptly acknowledged, routed, and addressed.
• Assist with preparing and processing quotes and coordinate with internal personnel, vendors, and manufacturers to obtain required information.
• Maintain visibility into outstanding quotes and proactively follow up with customers to determine status, revisions, expected purchasing timelines, and next steps.
• Develop an understanding of customers' businesses, purchasing processes, recurring needs, active projects, and upcoming opportunities.
• Maintain regular customer communication and provide a high level of service before, during, and after the quoting process.
• Identify customer concerns, delays, or service issues and coordinate internally to help resolve them.
• Maintain accurate customer, quote, opportunity, and follow-up information within company systems.

Sales, Bids & Business Development

• Maintain an organized process for tracking quotes and sales opportunities from initial request through award, purchase, loss, or other resolution.
• Research public and private bid opportunities involving products, manufacturers, technologies, and solutions offered by 360NS.
• Monitor procurement portals, agency solicitations, bid postings, and other sources to identify projects being pursued by existing or prospective customers.
• Review project and bid information to identify products and solutions 360NS may be able to provide.

Customer Relations & Quote Management

• Serve as a responsive and professional point of contact for customers requesting quotes, pricing, product information, availability, lead times, project assistance, and general sales support.
• Actively monitor the company's shared Estimates inbox and help ensure incoming requests are promptly acknowledged, routed, and addressed.
• Assist with preparing and processing quotes and coordinate with internal personnel, vendors, and manufacturers to obtain required information.
• Maintain visibility into outstanding quotes and proactively follow up with customers to determine status, revisions, expected purchasing timelines, and next steps.
• Develop an understanding of customers' businesses, purchasing processes, recurring needs, active projects, and upcoming opportunities.
• Maintain regular customer communication and provide a high level of service before, during, and after the quoting process.
• Identify customer concerns, delays, or service issues and coordinate internally to help resolve them.
• Maintain accurate customer, quote, opportunity, and follow-up information within company systems.
• Support customers pursuing bids with timely pricing, product information, availability, lead times, manufacturer documentation, and other sales-related assistance.
• Track significant bid dates, project schedules, addenda, awards, anticipated purchasing timelines, and other commercially relevant milestones.
• Identify awarded contractors or vendors when publicly available and evaluate opportunities for 360NS to support awarded projects.
• Identify opportunities to expand existing customer relationships, develop prospective customers, and convert inquiries, quotes, and bids into purchase orders and projects.

Vendor, Manufacturer & Internal Coordination

• Work with vendors and manufacturers to obtain pricing, availability, lead times, product information, and project-specific pricing.
• Maintain professional relationships with manufacturer and distributor representatives and coordinate additional product or technical support when appropriate.
• Maintain awareness of relevant product changes, availability issues, manufacturer programs, and new offerings.
• Work closely with Sales, Operations, Finance, technical personnel, and company leadership to move opportunities forward.
• Communicate upcoming projects and potential orders that could affect inventory, purchasing, scheduling, or operational planning.
• Use QuickBooks, Jira, email, spreadsheets, manufacturer portals, procurement websites, and other company systems as required.
• Ensure customer commitments, opportunity status, and important project information are accurately documented and communicated internally.

Experience That Will Help You Succeed

Experience in one or more of the following areas is particularly valuable: Customer service, inside sales, account management, sales support, or business development. Reseller, distributor, manufacturer, integrator, contractor, or technology environments. Government, municipal, transportation, or other public-sector customer cycles. Government procurement, public bids, RFPs, RFQs, IFBs, procurement portals, or supporting customers during the bidding process. Sales pipeline management and tracking outstanding quotes and opportunities. Working with manufacturers and distributors to obtain project pricing and product information. QuickBooks, Jira, CRM, accounting, quoting, or order-management systems. Transportation technology, networking, telecommunications, Intelligent TransportationSystems (ITS), low-voltage, electrical, or related technology products.360 Network Solutions is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law. Compensation: $52,000 - $65,000 Annual Salary Range

Compensation:
$52,000-$65,000 per year