Client Relations Specialist

Fairfax EggBank; Fairfax (VA); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A leading company in the IVF sector is seeking a Client Relations Specialist to support intended parents and clinics. The role requires exceptional communication and account management skills to enhance sales and customer service. This hybrid position offers competitive compensation and benefits.

Benefits

Health, Dental and Vision insurance

Flex Spending Account (FSA)

Health Savings Account (HSA)

401K plan with employer match

Paid parental leave

Tuition reimbursement program

Paid vacation and sick time

Job training and development opportunities

Qualifications

• Minimum of 2 years of related work experience.
• Experience in a fast-paced healthcare/medical setting is a plus.

Responsibilities

• Provide exceptional customer service to potential recipients and clinic partners.
• Manage a portfolio of affiliated clinics to increase sales volume.
• Meet and exceed monthly sales goals.

Skills

Communication

Account Management

Customer Service

Education

Associate or bachelor’s degree

Tools

Microsoft Office

Job description

Fairfax EggBank – (fairfaxeggbank.com) is the trusted choice in frozen donor eggs for IVF treatment. We offer a rigorously screened database of egg donors and state-of-the-art egg freezing technology. Our caring, professional staff work with IVF clinical and laboratory staff, physicians, and mid-level healthcare providers as well as intended parents, both domestically and internationally, to provide patients with compassionate care, advanced medical science, and outstanding customer service.

The Fairfax EggBank, a subsidary of the Genetics & IVF Institute, is seeking a full-time, Client Relations Specialist to help bring hope to intended parents struggling with infertility and assist them with building and growing their families. Successful candidates will possess patience and compassion for intended parents trying to conceive, as well as meet and exceed monthly sales goal through exceptional communication skills, account management, and effective multi-tasking in a fast-paced environment.

While Fairfax EggBank is a proven leader in the industry, we are looking to rapidly grow the business, expand our affiliated clinics, and onboard additional partners. This position is ideal for a passionate and driven sales/account management professional who thrives on growth and recognizes opportunity. Employees strive for excellence on a daily basis within a close-knit team-oriented environment and are dedicated to seeing the continued progress of the program.

Key Responsibilities:

• Customer Service:Provide exceptional customer service to potential recipients and affiliated and non-affiliated clinic partners interested in Fairfax EggBank offerings via timely phone (oral) and email (written) communication.
• Account Management: Manage a portfolio of affiliated clinics with focused attention on increasing sales volume, resolving issues, building, and maintaining relationships. Develop trust with affiliated clinics within portfolio to ensure Fairfax EggBank is the egg bank of choice. Acquire a thorough understanding of affiliated clinic needs and processes.
• Quality Assurance: Maintain accurate and detailed records for intended recipients and clinic portfolio to ensure flawless execution of sales process. Assist in data analysis to ensure high quality control standards and comply with strict regulatory guidelines.
• Sales Achievement: Meet and exceed monthly sales goals.

Minimum qualifications:

• Associate or bachelor’s degree preferred or minimum of 2 years of related work experience.
• Experience in a fast-paced healthcare/medical setting is a plus.
• Proven Business-to-Business, non-retail sales or account management experience is preferred.
• Proficiency in Microsoft Office, including PowerPoint, Excel, and Word

Additional Information:

• Salary commensurate based on experience
• This will be a hybrid position (Half WFH/Half In-Office
• Must live in the DC Metro area.

GIVF provides competitive compensation and generous benefits to our employees, including:

• Health, Dental and Vision insurance
• Flex Spending Account (FSA) and Health Savings Account (HSA) options
• Group term life insurance
• Short-term and long-term disability options
• 401K plan with employer match
• Paid parental leave
• Tuition reimbursement program
• Paid vacation and sick time
• Paid company holidays
• Job training and development opportunities

To apply, email your resume to [e-mail] and note FEBCRS in the subject line. EOE/M/F/D/V