Client Relations Specialist

Maxim Healthcare; California; Sur place; USD 34 440 - 38 572; Plein temps

Avantages offerts par ce poste

Competitive pay

Health, dental, vision, and life insurance

401(k) savings plan with company match

Employee discount program

Résumé du poste

A healthcare services provider is seeking a Client Relations Specialist in California to ensure effective management of care for clients, patients, and caregivers. This role demands proficiency in both English and Spanish, excellent communication skills, and the ability to adapt to changing circumstances. Responsibilities include monitoring program participants, managing referrals, and providing timely updates to Case Managers.

Qualifications

• Must be energetic and self-motivated.
• Able to adapt in a continuously changing environment.
• Must possess exceptional planning and organizational skills.

Responsabilités

• Monitor program participants’ ability to manage their care.
• Provide customer service and timely updates to Case Managers.
• Manage referrals and maintain communication with clients.

Connaissances

Proficiency in Spanish

Excellent communication skills

Time management skills

Detail oriented

Problem-solving skills

Formation

High School degree or equivalent

Outils

Microsoft Office Suite

Description du poste

Client Relations Specialist

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Base pay range

$25.00/hr - $28.00/hr

Maxim Healthcare is hiring for a Client Relations Specialist to work with clients, patients and active caregivers to monitor program participants’ ability to manage their care, and provide customer service.

To support this market’s client population, proficiency in both English and Spanish is required

Why Join Maxi

• m:Competitive pay & weekly paychec
• ksHealth, dental, vision, and life insuran
• ce401(k) savings plan with company matchi
• ngEmployee discount program; partnered with hundreds of vendors nationwi
• deAwards and recognition progr
• amOpportunity for career advanceme
• ntComprehensive training and mentorship progr

Essential Duties and Responsibilities

• s:Maintains the confidentiality of program participan
• tsCompletes the consumer admissions/intakes as directed by the management te
• amEnsures client’s hours/services are authorized by the Payor Source and communicated to the client and client directed worker/Direct Service Work
• erManages referrals by maintaining communication with clients and Case Managers throughout the proce
• ssProvides timely updates to Case Managers as directed by the Account Manager or Office Operations Lead
• erAssists the office operations team with time reporting issues and concer
• nsPerforms all procedures in an accurate and timely manner as directed by the management te
• amNotifies the Operations Leader and Payor Source of any concerns relating to each client including allegations of fraud, misuse of services and/or other relevant issu

EOR Program Specific Duties & Responsibilities

• lsAttends client service planning meetings as instructed by the Account Manager or Operations Lead
• erMaintains the consumer reco
• rdAssists the Field Support Team with contacting employees regarding annual worker requiremen
• tsAssists the Field Support team with onboarding their preferred respite providers by making connect calls, and tracking candidates in the funn
• s:High School degree or equivalent required, some completed college coursework, preferr
• edMust meet all federal, state, and local requiremen
• tsMust be energetic, self-motivated, have excellent time management skills, compassionate and able to adapt in a continuously changing environme
• ntMust be organized, detail oriented, and have exceptional planning and problem-solving skil
• lsComputer proficiency, including Microsoft Office Suite (Word, Excel, Team
• s)Proficiency in the Spanish language is preferr
• edProficiency in the English language is requir

Minimum Requirement

• s:High School degree or equivalent required, some completed college coursework, preferr
• edMust meet all federal, state, and local requiremen
• tsMust be energetic, self-motivated, have excellent time management skills, compassionate and able to adapt in a continuously changing environme
• ntMust be organized, detail oriented, and have exceptional planning and problem-solving skil
• lsExcellent communication skil
• lsComputer proficiency, including Microsoft Office Suite (Word, Excel, Team
• s)Proficiency in the Spanish language is preferr
• edProficiency in the English language is requir