Client Relations Representative (SIRM)

Stewart Title; United States; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Employee discounts

Paid time off

Job summary

Stewart Insurance is seeking an energetic and service-driven client services representative who is passionate about building strong client relationships and delivering exceptional client experiences. This role supports our existing commercial insurance clients, proactively managing policy renewals, assisting with coverage changes, billing inquiries, and other service requests.

The Client Services Representative works closely with our insurance advisors and carrier partners to ensure client needs

Qualifications

• Strong communication and client service skills.
• Ability to manage relationships and renewals.
• Comfort with standard procedures and CRM tools.

Responsibilities

• Supports client inquiries with clear communication and relationship-based service.
• Identifies opportunities to deepen client relationships and educate clients.
• Follows established procedures to perform routine tasks and solve standard problems.
• Analyzes information to help protect client operations and assets.
• Works as an individual contributor under supervision in a fast-paced, team-oriented environment.
• Performs other duties as assigned by management.

Skills

Communication

Relationship mgmt

Problem solving

Education

Bachelor’s degree in relevant field

Tools

CRM systems

Microsoft Office

Job description

At Stewart, we believe great companies are built by great people. That’s why we’re committed to creating an environment where talented professionals can do their best work, grow their careers and make a meaningful impact.

Our commitment to our people and workplace continues to earn national recognition. Stewart has been named one of Forbes America’s Best Large Employers 2026 , a 2026 Real Estate Top Workplaces winner , and one of Forbes America’s Best Employers for Women for the third consecutive year.

When you join Stewart, you’re joining a company that invests in your success. We provide opportunities to develop your skills, expand your expertise and take ownership of your career journey. Because when our people grow, Stewart grows.

Our focus is on smart, sustainable growth – bringing together exceptional talent, investing in the tools and resources our teams need to succeed, and creating a workplace where people want to build their careers. We are committed to fostering an inclusive work environment that reflects the customers and communities we serve, where different experiences, perspectives and ideas are valued. You’ll be empowered to bring your unique experiences, passion and skills to your work and help our company and the communities we serve continue to evolve and improve.

Together, we’re working toward an ambitious vision: to be the premier title and real estate services company.

Stewart is a global real estate services company providing title insurance, settlement, underwriting and lender services through our family of companies. To learn more about Stewart and the opportunities ahead, visit stewart.com/about.

More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle.

Job Description

Job Summary

Stewart Insurance is seeking an energetic and service-driven client services representative who is passionate about building strong client relationships and delivering exceptional client experiences.

This role is responsible for supporting and servicing our existing commercial insurance clients, proactively managing policy renewals, assisting with coverage changes, billing inquiries, and other service requests. The Client Services Representative works closely with our insurance advisors and carrier partners to ensure client needs are addressed promptly and professionally while maintaining accurate records and supporting client retention.

Job Responsibilities

• Supports transactions by assisting customers with various inquiries through well-established strong communication skills and relationship-based customer service
• Looks for opportunities to deepen client relationships through anticipation of needs & education.
• Typically follows existing procedures to perform routine assignments and to solve standard problems
• Analyzes basic information and standard practices to make decisions impacting work performed including helping businesses protect their operations, people, and assets
• Individual contributor working with direct oversight in a fast-paced, team-oriented environment
• Performs all other duties as assigned by management

Education

• Bachelor’s degree in relevant field preferred

Experience

• General Lines Agent – Property & Casualty License preferred but not required
• Property & Casualty insurance experience (commercial lines preferred)
• Established detail-orientation, organization, and multitasking skills
• Strong account management and client service experience including renewals, policy servicing, and client follow-up
• Proficiency with computer systems and CRM platforms
• Typically requires 0-2 years of related work experience

Equal Employment Opportunity Employer

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at [e-mail].

Benefits

• Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.