Client Relations & Process Improvement Lead

Property Innovation Corp; Lexington (KY); On-site; USD 80,000 - 121,000; Full time

Benefits offered by this job

Wellness budget

Retirement matching

Clear milestones for promotion

Job summary

Property Innovation Corp in Lexington, KY seeks a Client Relations Manager who reshapes processes to drive efficiency and growth. The role emphasizes ownership and collaboration across teams to align process improvements with outstanding service.

The successful candidate will bring 8+ years in Process Improvement, strong public speaking, and proven project management and customer service skills, plus a degree or equivalent experience.

Qualifications

• Solid foundation in Process Improvement, refined over 8+ years.
• Eagerness to take ownership and run with new responsibilities.
• Working understanding of Process Improvement and Public Speaking in real-world settings.
• Practical command of Customer Service, with bonus points for Project Management.
• An instinct for prioritization when everything is labeled urgent.

Responsibilities

• Coordinate scheduling, resources, and logistics for assigned tasks.
• Use Project Management to streamline routine tasks and free up capacity.
• Bridge Process Improvement and Flexibility so neither team works in the dark.
• Build the Delegation habits a manager role can lean on for years.
• Turn 8 of pattern recognition into faster general calls.
• Trade quick wins for empowering fixes when the math favors patience.
• Question the brief when the brief doesn't match reality.

Skills

Process Improvement

Public Speaking

Customer Service

Project Management

Ownership

Prioritization

Education

Bachelor's degree or equivalent practical experience

Job description

Property Innovation Corp in Lexington, KY seeks a Client Relations Manager who reshapes processes to drive efficiency and growth. The role emphasizes ownership and collaboration across teams to align process improvements with outstanding service.

The successful candidate will bring 8+ years in Process Improvement, strong public speaking, and proven project management and customer service skills, plus a degree or equivalent experience.