Client Relations & Operations Coordinator — In-Office, Benefits

Jambalaya Group; Worthington (OH); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Parental Leave

3% Retirement Contribution

Professional development opportunities

Job summary

Vision Advisory Group – Worthington, OH is seeking a Client Relationship Coordinator to support our advisory team with client communications, meeting coordination, and documentation. This role ensures every client is heard, supported, and valued in a fast-paced financial services setting.

You will maintain CRM records, assist with onboarding and forms, and help deliver a seamless, client-centered experience.

Qualifications

• Strong communication skills—professional, clear, warm, and client-focused.
• Attention to detail and organizational skills are essential.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word, Teams) and ability to learn new systems quickly.
• Proactive, solutions-oriented approach to meet client needs.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Positive, team-oriented attitude with a client-centric mindset.

Responsibilities

• Serve as a primary point of contact for clients, responding promptly with professionalism, warmth, and accuracy.
• Build trusted relationships through consistent and thoughtful communication.
• Assist clients with paperwork, account updates, forms, and general service needs.
• Maintain a client-first mindset in all interactions to ensure clarity and satisfaction.
• Schedule client meetings, manage calendars, and coordinate follow-up tasks.
• Prepare and process client forms, onboarding documents, and ongoing service requests.
• Maintain accurate records in CRM and compliance systems.
• Support reporting, account organization, and service workflow management.
• Work closely with advisors and operations staff to ensure a seamless client experience.
• Assist with team projects, initiatives, and special office events.
• Communicate effectively to ensure tasks are completed efficiently and thoroughly.
• Assist with client appreciation events, community initiatives, and office logistics.
• Maintain a professional and welcoming office environment.

Skills

Strong communication

Attention to detail

Organizational skills

Multitasking

Discretion/Confidentiality

Tools

Microsoft Office Suite

CRM systems

Job description

Client Relationship Coordinator

Vision Advisory Group – Worthington, OH
Position Type: Full-Time – In-Office
Reports To: Operations Manager / Lead Advisors

Vision Advisory Group, a Private Wealth Advisory Practice of Ameriprise Financial, is a highly reputable practice dedicated to delivering exceptional client service and personalized financial guidance. We are committed to helping clients achieve their financial goals while providing a seamless, professional, and client-focused experience.

About the Role

The Client Relationship Coordinator is essential in delivering an exceptional client experience. This position supports our advisory team by managing client communications, coordinating meetings, preparing documentation, and ensuring that every client is heard, supported, and valued. We are seeking an organized, proactive, and detail-oriented professional who is passionate about building strong relationships and contributing to a collaborative team environment.

This role is ideal for candidates interested in financial services, client service, or operations support, and provides opportunities to gain hands-on experience in a growing advisory practice.

Key Responsibilities

Client Service & Communication

• Serve as a primary point of contact for clients, responding promptly with professionalism, warmth, and accuracy.
• Build trusted relationships through consistent and thoughtful communication.
• Assist clients with paperwork, account updates, forms, and general service needs.
• Maintain a client-first mindset in all interactions to ensure clarity and satisfaction.

Administrative & Operational Support

• Schedule client meetings, manage calendars, and coordinate follow-up tasks.
• Prepare and process client forms, onboarding documents, and ongoing service requests.
• Maintain accurate records in CRM and compliance systems.
• Support reporting, account organization, and service workflow management.

Team Collaboration

• Work closely with advisors and operations staff to ensure a seamless client experience.
• Assist with team projects, initiatives, and special office events.
• Communicate effectively to ensure tasks are completed efficiently and thoroughly.

Office & Event Support (as needed)

• Assist with client appreciation events, community initiatives, and office logistics.
• Maintain a professional and welcoming office environment.

Equal Opportunity Employer:
Vision Advisory Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. All qualified applicants will receive consideration for employment.

Background Check

Employment with Vision Advisory Group is contingent upon the successful completion of a background check.

Qualifications

Required

• Strong communication skills—professional, clear, warm, and client-focused.
• Strong attention to detail and organizational skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word, Teams) and ability to learn new systems quickly.
• Proactive, solutions-oriented approach to meet client needs.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Positive, team-oriented attitude with a client-centric mindset.

Preferred

• Experience in financial services, customer service, or administrative support.
• Familiarity with CRM systems, financial documentation, or compliance processes.

Compensation & Benefits

• Competitive Wage: $23.00–$28.00 per hour, commensurate with experience
• Exempt/Non-Exempt: Non-Exempt
• Paid Time Off (PTO) and Paid Holidays
• Health Insurance Benefits
• Parental Leave Benefit
• 3% Annual Retirement Contribution
• Supportive, collaborative team environment with opportunities for professional development and growth