Client Relations Manager (Coffee Services) - Wood Dale, IL

Compass Group, North America

Wood Dale (IL)

On-site

USD 60,000 - 75,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts

Paid Parental Leave

Personal Leave

Job summary

Canteen, a Compass Group brand, is seeking a Client Relations Manager to oversee key client accounts, strengthen relationships, and drive service excellence. The role supports operational teams and aims to improve client satisfaction and retention.

The ideal candidate has 3+ years in client relations or related fields, with strong communication, problem solving, and cross-functional collaboration skills. Opportunity includes a competitive salary and bonus potential.

Qualifications

3+ years experience in client relations, account management, customer success, or a related field.
Strong interpersonal communication and presentation skills.
Proven ability to manage multiple accounts and conflicting priorities.
Problem solving mindset with a high level of professionalism.
Experience working cross functionally with internal teams.
Proficiency in CRM tools (preferred).
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint) and route management software.
High level of organization and attention to detail.

Responsibilities

Serve as the primary point of contact for assigned client accounts
Build and nurture strong, long term client relationships
Understand client needs and provide tailored service and solutions
Collaborate with internal departments to ensure seamless client support
Monitor client satisfaction and implement improvement strategies
Proactively identify opportunities to expand client engagement
Track client issues, follow up on resolutions, and ensure timely communication
Prepare reports, updates, and presentations for leadership and clients
Support overall client success initiatives

Skills

Client relations

Account management

Customer success

Communication skills

Problem solving

Cross-functional

CRM tools

MS Office

Route management

Attention to detail

Tools

CRM tools

MS Office

Route management software

Job description

Canteen

Salary: $60,000 - $75,000 /year Other Forms of Compensation: Yearly Bonus Opportunity & Company Car Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary:

The Client Relations Manager is responsible for managing key client accounts, strengthening relationships, ensuring service excellence, and supporting operational teams. This role plays a critical part in client retention, service optimization, and overall client satisfaction.

Key Responsibilities:

Serve as the primary point of contact for assigned client accounts
Build and nurture strong, long term client relationships
Understand client needs and provide tailored service and solutions
Collaborate with internal departments to ensure seamless client support
Monitor client satisfaction and implement improvement strategies
Proactively identify opportunities to expand client engagement
Track client issues, follow up on resolutions, and ensure timely communication
Prepare reports, updates, and presentations for leadership and clients
Support overall client success initiatives

Qualifications:

3+ years of experience in client relations, account management, customer success, or a related field
Strong interpersonal communication, and presentation skills
Proven ability to manage multiple accounts and conflicting priorities
Problem solving mindset with a high level of professionalism
Experience working cross functionally with internal teams
Proficiency in CRM tools (preferred)
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint) and route management software
High level of organization and attention to detail

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.