Account Relations Manager - Appleton, WI

Canteen North America; Appleton (WI); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Life Insurance

Disability Insurance

Commuter Benefits

FSAs

Parental Leave

Job summary

Canteen North America is hiring an Account Relations Manager in Wisconsin to manage key client accounts, strengthen relationships, and ensure service excellence. You will support operational teams, optimize service delivery, and drive client satisfaction.

A 3+ year track record in client relations or account management is required, with strong communication and cross-functional collaboration skills. Proficiency with CRM platforms like Salesforce or Dynamics 365 is preferred.

Qualifications

• 3+ years of experience in client relations or account management.
• Strong interpersonal, communication, and presentation skills.
• Experience collaborating with cross-functional teams and managing multiple accounts.

Responsibilities

• Serve as the primary contact for assigned client accounts.
• Build and maintain long-term client relationships.
• Understand client needs and provide tailored solutions and support.
• Collaborate with internal departments to ensure seamless service delivery.
• Monitor client satisfaction and identify improvement opportunities.
• Prepare reports and reviews for clients and leadership.

Skills

Client relations

Account management

Customer service

Interpersonal communication

Presentation skills

Cross-functional collaboration

Tools

Salesforce

Dynamics 365

Job description

Canteen

Salary: $65,000 - $75,000 / year

Other Forms of Compensation: Yearly Bonus Opportunity & Company Car

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Job Summary

The Account Relations Manager is responsible for managing key client accounts, strengthening client relationships, ensuring service excellence, and supporting operational teams. This role plays a critical part in client retention, service optimization, and overall client satisfaction.

Key Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Build and maintain strong, long-term client relationships.
• Understand client needs and provide tailored solutions and support.
• Collaborate with internal departments to ensure seamless service delivery.
• Monitor client satisfaction and implement strategies for continuous improvement.
• Proactively identify opportunities to expand client engagement and account growth.
• Track client issues, oversee resolution efforts, and ensure timely communication.
• Prepare reports, business reviews, and presentations for clients and leadership.
• Support client success initiatives and contribute to overall account retention efforts.

Qualifications

• 3+ years of experience in client relations, account management, customer success, or a related field.
• Strong interpersonal, communication, and presentation skills.
• Proven ability to manage multiple accounts and competing priorities.
• Strong problem-solving skills with a high level of professionalism and customer focus.
• Experience collaborating effectively with cross-functional teams.
• Proficiency with CRM platforms such as Salesforce, Dynamics 365, or similar systems preferred.
• Excellent organizational skills and strong attention to detail.

Canteen is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Req ID: 1567011

Canteen

Leticia Pinon