Client Relations Manager

TechnologyLab, LLC; Nashville (TN); On-site; USD 120,000 - 200,000; Full time

Job summary

A leading company in IT Services seeks a Client Relations Manager to nurture client relationships, enhance satisfaction, and drive business growth. The role involves collaborating with internal teams, achieving sales goals, and providing exceptional service. Candidates should possess strong interpersonal skills, a Bachelor's degree, and experience in customer service. Join us to make a significant impact in client relations and contribute to our success.

Qualifications

• 3+ years of customer service experience.
• Ability to understand complex technical concepts.

Responsibilities

• Develop and maintain positive relationships with clients.
• Achieve or exceed annual sales goals.
• Monitor client accounts and contracts.

Skills

Interpersonal Skills

Communication Skills

Problem-Solving

Organizational Skills

Time Management

Education

Bachelor's Degree

Tools

CRM Software

Job description

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About the Company:

Technology Lab

The Client Relations Manager is responsible for nurturing and maintaining strong relationships with our clients, ensuring their satisfaction, and maximizing their value from our services. This position is also responsible for generating profitable sales strategies. Success in this role is demonstrated by the ability to skillfully manage client expectations, deliver white glove service, and generate stable revenue.

Responsibilities

• Develop and maintain positive relationships with clients, acting as their primary point of contact for all service-related inquiries, concerns, and requests.
• Proactively identify opportunities to enhance client satisfaction and drive business growth through upselling or cross-selling.
• Achieve or exceed annual sales goals.
• Collaborate with internal teams (such as sales, operations, projects and technical support) to effectively address client needs and deliver exceptional service.
• Schedule and conduct Technical Business Reviews with clients to ensure their expectations are being met and to gather feedback on their experience with our services.
• Monitor client accounts and contracts, ensuring accuracy and compliance with established terms and conditions.
• Act as a liaison between clients and our technical team, ensuring smooth communication and timely resolution of any issues or escalations.
• Stay up to date with industry trends, market conditions, and competitor activities to provide valuable insights and recommendations to clients.
• Prepare and deliver periodic reports on client satisfaction, account performance, and overall business growth.
  
  
  

Requirements And Qualifications

• Strong interpersonal and communication skills, with the ability to build rapport and effectively influence clients and internal stakeholders.
• Excellent problem-solving and conflict resolution abilities, with the capacity to handle challenging situations with professionalism and empathy.
• Exceptional organizational and time management skills, with the ability to prioritize tasks and manage multiple client accounts simultaneously.
• Sound knowledge of IT infrastructure, networking, and cloud technologies a plus.
• Ability to understand and articulate complex technical concepts to clients.
• Proficient in using CRM software and other relevant tools to manage client relationships and track account activities.
• Occasional day and overnight travel to client sites required.
  
  
  

Education and Experience

• Bachelor's degree preferred
• 3 + years of customer service experience
  
  
  

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
  
  
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Technology Lab is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  IT Services and IT Consulting

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