Client Relations Manager

Scott Byron & Co., Inc.; Lake Bluff (IL); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Life, and Vision

Paid Holidays and Vacations

Flexible Spending Account

Long Term Disability Insurance

Supplemental Term Life Insurance

401(k)

Casual work environment

Job summary

Scott Byron & Co. is a landscape design-build firm with a client-centered approach serving the Chicago area.

The Client Relations Manager will partner with our Maintenance team to nurture and expand relationships with residential and commercial maintenance clients, ensuring contracts and work orders meet high standards. Hybrid work model; medical, dental, life and vision benefits; 401(k); paid holidays and vacations; Flexible Spending Account; Long Term Disability; Supplemental Term Life

Qualifications

• 3–5 years of customer service experience and/or training.
• Account management experience in the green industry preferred.
• Must be able to communicate in English; read, write and use phone/computer.
• Ability to present information to groups of managers, clients, and the public.

Responsibilities

• Develop an understanding of customers' needs and ensure those needs are met.
• Manage, expand, and retain relationships with maintenance clients; residential and commercial.
• Maintain communication with coworkers, customers, and the public; uphold safety standards.
• Oversee execution and quality of work orders or contracts, including materials, scheduling, installation, and maintenance.

Skills

Customer Service

Account Management

English Proficiency

Microsoft Office

Communication

Time Management

Tools

Microsoft Office Suite

Aspire

Job description

Scott Byron & Co. is a landscape design-build firm dedicated to a client-centered approach for every outdoor design project. We create, cultivate, and curate art in harmony with nature to transform outdoor spaces to last a lifetime. For over 40 years, our firm has celebrated a longstanding reputation for creating environments that are elegant, luxurious, and highly personalized. Visit our website to learn more: www.scottbyron.com.

Client Relations Manager Role:

The Client Relations Manager Role will work closely with our Maintenance team as well as provide high-level of customer service to build long-term business relationships with exiting cliental. You are responsible for managing and expanding relations with maintenance clients in assigned territories throughout the Chicago area. This role will be liable for managing and maintaining Maintenance work orders and contracts. Green Industry Experience is a Must!

Why Join Scott Byron & Co.:

• We focus on giving teammates the freedom to make decisions - without micromanagement. We want team members to feel appreciated and heard while growing themselves and the company.
• We continually build, develop, and invest in our talented team members; allowing us to deliver our client’s dream in every market we serve.
• We focus on culture; we even have a committee for it! We value authenticity, imagination, equality, fearlessness, and exceptionalism.
• We offer hybrid working and the freedom to make decisions.
• A full benefits package including Medical, Dental, Life, and Vision benefits. As well as paid holidays and vacations, Flexible Spending Account, Long Term Disability Insurance, Supplemental Term Life Insurance, 401(k), and more!
• A casual work environment - no suits or ties here.

How You’ll Do It:

• You’ll develop an understanding of customers' needs and take actions to ensure that such needs are met, follows the client and Company standards.
• You’ll manage, expand, and retain relationships with identified maintenance clients; both residential and commercial, with the goal of building profitable, long-term business relationships.
• You’ll develop and maintain good communication, high safety standards, and positive relations with coworkers, customers, and the public.
• Be responsible for the execution and quality of the work order or contract, including acquisition of material, scheduling, installation, maintenance, and replacements.

What Success in This Role Looks Like:

• You will submit accurate and timely paperwork, time records, work orders, reports, and other documents that are required.
• Create maintenance proposals for identified new leads utilizing BOSS LM Operating Software.
• Communicate routinely and consistently with all clients, both internal and external, via phone, text, email, or other appropriate technology to maintain good communication, high standards, and positive relations.

Skills and Experience You Offer:

• Believe in a growth mindset, open to change and idea-sharing.
• Contribute to company culture through our mission statement and core values.
• Proficiency in Microsoft Office Suite. Experience in Aspire or other cloud-based management software is a plus.
• Excellent written and verbal communications skills and the ability to work in a team environment.
• Strong attention to detail and time management skills.

Qualifications:

• Three to five years of customer service experience and/or training required.
• Account management experience in the green industry is preferred.
• Must be able to communicate in English; including; read, write and use of computer and phones.
• Ability to effectively present information to and respond to questions from groups of managers, clients, customers, and the general public.
• Vision
• 401(k) Savings Plan
• Paid Holidays
• Paid Vacation
• Paid Life Insurance
• Flexible Spending Account
• Cafeteria 125 Program
• Long Term Disability
• Supplemental Term Life Insurance

Visit our Career Page: https://scottbyron.com/client-relations-manager/

We’re committed to developing an inclusive and ethical environment that values diversity and equality. We welcome all candidates of any age, race, ethnicity, gender identity, sexual orientation, religion, physical or mental ability to apply. Our company culture is based on the idea that individuals of all backgrounds can come together as a team dedicated to quality, creativity, and respect.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. This employer will not sponsor applicants for work visas.